Fortunately, I seldom have to order gun parts from the factory, but recent experiences have left me wondering.
It took me dealing with four employees and three separate shipments to get a couple of Marlin parts from Remlin. The employees tried to be helpful, but only the fourth got it all together. Had a similar experience with Rossi, and never did get the parts.
I believe part of the problem is that the companies don't have and provide adequate, workable, schematics and parts lists. I went back and forth on the phone and listened to the employees going tap, tap, tap, on their computers trying to identify the parts. The schematics are typically for a generic model, not the variants, and that's a big part of the problem.
But what do I know? Must drive the professional smiths crazy dealing with this stuff on a regular basis.
Paul
