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Joined: Mar 2016
Posts: 2,199
Campfire Regular
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OP
Campfire Regular
Joined: Mar 2016
Posts: 2,199 |
I just returned from a backpacking trip with my Unaweep 4800. On the afternoon of day (1) I over tightened the waist belt and snapped the power pull section of the belt, I tied it in a knot and only had adjustability on one side the rest of the trip
Fast forward to when I returned I called Seek Outside and spoke with Angie, told her that I busted the buckle by over tightening it, and that I needed to send it in for repairs or replacement.
She told me they were going to replace it for free as the design changed slightly. I told her not to do that as it was my fault not their fault.
She would have none of it and told me to ship the old one back ASAP which I did, within the week I had my brand new waist belt
Amazing service Seek Outside, thank you.
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Joined: Jan 2011
Posts: 2,339
Campfire Regular
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Campfire Regular
Joined: Jan 2011
Posts: 2,339 |
That's good to hear. My experience with them has all been positive thus far as well. Good folks to do business with.
..."I will not tip toe through life, to meet death safely."
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Joined: Sep 2001
Posts: 19,078
Campfire Ranger
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Campfire Ranger
Joined: Sep 2001
Posts: 19,078 |
SO took care of me last year when I ordered a Unaweep 4800 too.
I wanted an XL belt but not available. They shipped the pack with a L belt to get my pack to me before hunting season.
When the XL belts were available, they sent one with a return label for the L belt.
They really go the extra mile for their customers. You don't see that too much these days, but it leaves a lasting impression.
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Joined: Sep 2010
Posts: 860
Campfire Regular
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Campfire Regular
Joined: Sep 2010
Posts: 860 |
I haven't had to take advantage of their customer service, but I'm very impressed with my revolution frame/peregrine pack. I used it to pack out a bear this spring at it worked like a champ. It makes a pretty decent rifle rest as well.
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Joined: Nov 2010
Posts: 160
Campfire Member
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Campfire Member
Joined: Nov 2010
Posts: 160 |
yep... solid, solid folks. HD
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Joined: Apr 2010
Posts: 1,604
Campfire Regular
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Campfire Regular
Joined: Apr 2010
Posts: 1,604 |
I haven't had to take advantage of their customer service, but I'm very impressed with my revolution frame/peregrine pack. I used it to pack out a bear this spring at it worked like a champ. It makes a pretty decent rifle rest as well. The rest was intended but not advertised, as we felt it was useful but dependent on how the pack was packed.
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