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Joined: Jan 2005
Posts: 22,884
Campfire Ranger
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OP
Campfire Ranger
Joined: Jan 2005
Posts: 22,884 |
Has anyone here ever had to use Sightron's customer service? What were your experiences with it?
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Joined: Jan 2008
Posts: 13,126
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2008
Posts: 13,126 |
A few years ago I sent in a bad Big Sky,I got a new one in the mail a few weeks later
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Joined: Jan 2009
Posts: 10,102
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2009
Posts: 10,102 |
Alan at Sightron will take care of you.
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Joined: Jan 2005
Posts: 22,884
Campfire Ranger
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OP
Campfire Ranger
Joined: Jan 2005
Posts: 22,884 |
Is Alan the only guy there, or do I need to ask for him directly?
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Joined: Mar 2011
Posts: 446
Campfire Member
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Campfire Member
Joined: Mar 2011
Posts: 446 |
My experience was excellent - had a "ghost ring" around the outer edge and could not get the scope to focus good - sent it in, they expressed a new scope back the day after they received it.
I might add I had 5 SII's at one time and this was the only problem ever encountered.
Last edited by 7mm08fan; 10/21/13.
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Joined: Dec 2006
Posts: 4,679
Campfire Tracker
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Campfire Tracker
Joined: Dec 2006
Posts: 4,679 |
I've used them a few times for various issues, and they have the best CS in the business. In fact, I'd place them ahead of Leupold simply based on a much quicker turnaround time.
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Joined: Aug 2008
Posts: 4,659
Campfire Tracker
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Campfire Tracker
Joined: Aug 2008
Posts: 4,659 |
I can't remember the exact details, but around 4 years ago I sent in a 3-12 sii. I had bought a rifle cheap with the sii on it and this scope's objective "bell" appeared just slightly "bent". I sent it in, they said it was bent and gave me about 10% off a new, different model sii, as they didn't have a mildot available.
I'm not saying this was wrong or I got screwed, just relaying my experience with them.
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