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Joined: Mar 2002
Posts: 3,643
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2002
Posts: 3,643 |
I bought a pair of Vortex 10X42 Talon Binocular slightly used locally and they were missing the front lens cover and the neck strap. I email Vortex in the evening about 10 PM AK time, the next morning by 6 AM I had an email from them saying they had the missing parts in the mail to me. That was last Friday today I received the parts in the mail. No proof of purchase or any question of any kind. I'm impressed. --- Mel 
The only thing I'm an expert at is my own opinion, and I have plenty of those!
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Joined: Jul 2007
Posts: 24,638
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,638 |
Mel- Similar experience here. I lost the ocular cover for my Viper 6x32 and sent them an email stating I had done such. And if they'd give me a cost - I'd get payment in the mail or CC via phone. A while later I got a call from Vortex CS confirming my address - insisting they'd be sending a new one free of charge. I argued a bit with them, insisting my dumb  ssery shouldn't cost them money but, alas, I lost the argument.  Top notch folks at Vortex.
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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Joined: Mar 2008
Posts: 5,335
Campfire Tracker
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Campfire Tracker
Joined: Mar 2008
Posts: 5,335 |
Most guys that use vortex know they have great customer service...
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Joined: Nov 2014
Posts: 1,375
Campfire Regular
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Campfire Regular
Joined: Nov 2014
Posts: 1,375 |
Hey I resemble that remark.
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Joined: Dec 2008
Posts: 134
Campfire Member
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Campfire Member
Joined: Dec 2008
Posts: 134 |
Vortex customer service is un-beatable ! They will take care of you.
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Joined: May 2011
Posts: 15,886
Campfire Ranger
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Campfire Ranger
Joined: May 2011
Posts: 15,886 |
The good will and advertising Vortex is receiving by virtue of taking care of customers will win new business and will certainly pay for any of the parts sent to customers.
I have some of their products and will own more in the future.
There are 2 rules to success:
1. Never tell everything that you know.
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Joined: Jan 2001
Posts: 30,760
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2001
Posts: 30,760 |
I have & use several Vortex products......I like 'em
PST's...HST's......HS-LR's...Razor bins
I trust Vortex C/S too.......
T R U M P W O N !
U L T R A M A G A !
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Joined: May 2008
Posts: 293
Campfire Member
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Campfire Member
Joined: May 2008
Posts: 293 |
I bought a pair of Vortex 10X42 Talon Binocular slightly used locally and they were missing the front lens cover and the neck strap. I email Vortex in the evening about 10 PM AK time, the next morning by 6 AM I had an email from them saying they had the missing parts in the mail to me. That was last Friday today I received the parts in the mail. No proof of purchase or any question of any kind. I'm impressed. --- Mel How do you like the Talons??? I'm interested
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Joined: Mar 2002
Posts: 3,643
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2002
Posts: 3,643 |
To my eyes they're great. They blow my Zeiss 10x40 classic away. I may have looked through better glass but I can't remember when. Especially for the money. The detail I'm seeing is just incredible. But remember I said "to my eyes" everyone's different. --- Mel
The only thing I'm an expert at is my own opinion, and I have plenty of those!
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Joined: Feb 2001
Posts: 50,628
Campfire Kahuna
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Campfire Kahuna
Joined: Feb 2001
Posts: 50,628 |
I bought a pair of Vortex 10X42 Talon Binocular slightly used locally and they were missing the front lens cover and the neck strap. I email Vortex in the evening about 10 PM AK time, the next morning by 6 AM I had an email from them saying they had the missing parts in the mail to me. That was last Friday today I received the parts in the mail. No proof of purchase or any question of any kind. I'm impressed. --- Mel How do you like the Talons??? I'm interested Talons and Vipers are very much the same in glass quality and quite good for the money. The Talons are double bridge and the Vipers single bridge. The ergo advantage goes to Vipers for most things, but they cost another hundred. When comparing them side by side most preferred the Vipers, but not all. Vipers are entry level non-Chinese while the Talons are the top end Chinese-made models. Neither blows the other out of the water.
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Nov 2002
Posts: 18,454
Campfire Ranger
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Campfire Ranger
Joined: Nov 2002
Posts: 18,454 |
I bought a pair of Vortex 10X42 Talon Binocular slightly used locally and they were missing the front lens cover and the neck strap. I email Vortex in the evening about 10 PM AK time, the next morning by 6 AM I had an email from them saying they had the missing parts in the mail to me. That was last Friday today I received the parts in the mail. No proof of purchase or any question of any kind. I'm impressed. --- Mel Better keep that email address handy. Chances are, you'll need again before you're through.
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Joined: Jan 2005
Posts: 546
Campfire Regular
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Campfire Regular
Joined: Jan 2005
Posts: 546 |
Most guys that use vortex know they have great customer service... Same could be said for Leupold too. Good company to be in.
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