I have one and was told that it was a design issue basically and that there was a technique for loading it. I have to concentrate, but as in some of the youtube vids and forum conversations it works, but not like my old blackhawk. I was ready to send it back before I found this out.

Do you happen to know what Ruger did to address the issue if they are sending you a new one?

Geno

The desert is a true treasure for him who seeks refuge from men and the evil of men.
In it is contentment
In it is death and all you seek
(Quoted from "The Bleeding of the Stone" Ibrahim Al-Koni)

member of the cabal of dysfunctional squirrels?