Agree. In my case it was a crises; I had a barrel all set up in my lathe, I had paying work stacked up behind it that I needed to get to ASAP, and my brand-new reamer is nonfunctional because of a tiny little tube of metal on the end. All I needed was someone to walk out, grab a 6.5 pilot, and mail it to me. I literally could not get anyone to resolve my problem. I finally made my own pilot- what choice did I have?!- but that's some really exacting work; I was polishing half-tenth-thousandths off the [bleep] thing to get it perfect, it took a while and I was not a happy camper.
You'd think they'd have more empathy for a fellow machinist in a bind due to their error. Nope.
