All 'smiths are human and every single one of them has made a mistake. If the OP doesn't let the 'smith who originally did the work inspect it and fix it as is necessary, I doubt that the 'smith will ever accept any responsibility for causing an error in the first place.
Any 'smith who is worth a damn will stand behind his work and I think that the customer needs to tell him that there is a problem and then give him a chance to inspect the work and fix it if necessary. If I pay someone to do a job and the job isn't done to my satisfaction, I explain my concerns to that person and try to work with that person with the intention of reaching a mutually agreeable solution. I realize that there are usually multiple ways to address a problem and I never intended to infer that my way was the only way, but it is what I would probably do if I encountered the issue that the OP described.
Excellent post - and spot on...
