I wanted to wrap this thing up in case someone comes along later:
I called Al and explained the situation. He was a bit stymied about how my order got misplaced, and very frustrated that it happened. He personally saw to righting things while he had me on the phone, even going out and checking inventory to see what he could do for me right then. He ended up dropping a 5-cavity mould into the mail, when I'd purchased and paid for a 4-cavity. I went out of my way to let him know that I understood that schit happens and that I appreciate the quality of his products and will continue to buy from him.
Good guy, good moulds, good company.
