I just sent in a pair of packs to be re bottomed. Contacted a lady right off the bat, got the shipping info and sent em off. No muss, no fuss. For what its worth, Hoffman is the best Pac going, and I have had most of them.
Update: Hoffman said it would be 2 weeks to get new bottoms on my pacs. At two weeks they called and said my pacs were done. I CA!led them back, paid for them, and they were, at my door 3 days later. Good service, no drama.
