I have a Vortex spotting scope. I bought it new and after about 10 years the focus wheel quit working. After a call to Vortex customer service, I sent it back to them. In about 3 weeks I had a replacement. No one that I spoke to was anything other than helpful and nice.

Hard times create strong men. Strong men create good times.
Good times create weak men. And, weak men create hard times.