Had the same issue some years back. Dang thing yanked carpet fibers off the floor and became a fuzzy mess. Good thing it was in a closet the wife never visits.
Been a decelerator guy ever since and find them more comfortable to boot.
That said it is good to hear the great Customer Service responses form Sims so I wish them well since they fixed their pads. .
When a country is well governed, poverty and a mean condition are something to be ashamed of. When a country is ill governed, riches and honors are something to be ashamed of
. Confucius
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