My Mom took her Honda Crv in for service last week. She goes to the dealer because she only puts enough miles on it to change the oil once maybe twice a year. She had to wait for a couple of hours because they were short staffed. They told her it is unacceptable to have to wait that long and that they weren't going to charge her for the oil change. I thought that was pretty damn nice. She didn't even complain about the wait. They just felt bad because she had to wait.
