Current repair time for SWFA is "whenever we get them in, no ETA". They don't repair, just replace. Some have been waiting over a year for a replacement. Only a certain amount are allocated for warranty replacement orders. Inspires great confidence.
And yes, they fail too. Just saw a thread on another forum with many dealing with the horrible customer service. It's a $hitshow on a good day.
That wasn't my experience at all, as of just a few weeks ago. Called them up, got an answer on the 3rd ring, told them I broke my 6x and that it was my fault. They sent me a link to print out a form for repair/replace. Sent it in and had a new 10x in less than a week, which was my choice as I didn't feel like waiting on a 6x to be in stock.
