Once upon a time, a long time ago, I worked FedEx counter during holiday rush. We went out of our way to make sure packages were delivered in a timely manner, and to the right recipient. Maybe an hour a day doing investigation. For this reason, I used to stand up for FedEx.
Contrast that with today, where the FedEx phone tree WILL NOT let me talk to a human. FedEx screwed the pooch, and did not get two fairly heavy packages to me on time yesterday. So they say those packages are out for delivery today. To my box at a local private box office. Who is closed today. I'm trying to give them a break from schlepping two long 67 lb packages for no reason. So that I can either rendezvous with the driver, or just delay shipment. But their phone tree absolutely will not connect me with a human.
Now that I know that FedEx customer service completely and utterly sucks, I'll be certain to use it as little as possible going forward. USPS or UPS from now on....
