Good lord! These stories are enough to cause mistrust in any/everybody involved with the business.
I'm very fortunate so far in not doing any major screw-ups in my measley 6 years of doing this full time. Maybe because sometimes a customer comes in with a job that one, I'm not familiar with. Two, I have had no call for it previously so I have not the tooling for the job and it would be cost prohibitive to obtain the tooling just for one job. Three, I'm fussy enough in that I don't care how long it takes me to do the job, it's going to be done right so the customer's satisfied, even if I've spent more labor time than I estimated in the first place. You'd think these other guys would have some pride in good workmanship.
This is a good thread.
