... we had a program in place called "Good Will Warranty" for a while ... I can only say that the decision was made (outside of the US) to end the program and return to our long standing policy of covering repairs as stipulated on our warranty cards. If any of you have an issue with a Leica product, and you feel you were mistreated, by all means, contact me, and I'll see if I can help. The only outcome I can promise is that I will do my best to help you, but on that, you have my word.
Welcome to the forum, I sincerely hope you can help people here with your presence.
It seems that the shots are still called by your euro colleagues, that the leica warranty policy hasn't change at all and that any help people might be able to get from you will be due to your goodwill efforts uphill fighting the german made leica customer service policies. It also seems to me that the guys calling the shots in germany are allergic to good service. They can sometimes pretend they can provide good customer service (goodwill warranty, aka I'm doing you a favor till I change my mind) but when such is used enough their inherent true customer service nature is put into overdrive and no mow goodwill service fo-you!). In the US we expect good customer service, we don't expect to get it intermittently and as a favor...
Again, I mean no disrespect to you, I just want to give you my view of the Leica customer service.
Aic
