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Joined: Dec 2015
Posts: 805
Campfire Regular
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OP
Campfire Regular
Joined: Dec 2015
Posts: 805 |
RCBS can shampoo my crotch. The last three times I have called them needing service I get a dill weed who knows absolutely nothing about reloading or RCBS equipment. I then get transferred and like clockwork sit on hold for 15 minutes before dill weed picks up again and says no one is available to help but they will call me within 24 hours...wich they never do...its between 48 and 72.
What are you guys seeing? Service better at Hornady?
-Joe-
The "Anti-Tactical"
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Joined: Dec 2005
Posts: 1,244
Campfire Regular
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Campfire Regular
Joined: Dec 2005
Posts: 1,244 |
Always had great service the several times I've called. The one time I waited I had a message telling me I was "the third caller"; waited maybe 5 minutes.
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Joined: Jan 2010
Posts: 8,017 Likes: 1
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2010
Posts: 8,017 Likes: 1 |
Don't call, just email. They send a confirmation within a day or so, and tell you what was shipped.
I have an old set of "Carbo" 45 Colt dies. I asked them about changing it to decap on sizing die instead of the expander, as set up.
They sent probably $25 worth of parts, including 5 extra decapping pins.
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Joined: Apr 2004
Posts: 1,640
Campfire Regular
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Campfire Regular
Joined: Apr 2004
Posts: 1,640 |
Haven't called them for a few years, but when I did they gave great service..
Even sent me some small parts for my tumbler free of charge..
Last edited by Nrut; 03/17/16.
It's a great life if you don't weaken..
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Joined: Jul 2004
Posts: 6,669
Campfire Tracker
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Campfire Tracker
Joined: Jul 2004
Posts: 6,669 |
They were great the one time I called them, sent me replacement decapping pins free of charge.
That was quite a few years ago though, things could have changed.
'Four legs good, two legs baaaad."
----------------------------------------------
"Jimmy, some of it's magic,
Some of it's tragic,
But I had a good life all the way."
(Jimmy Buffett)
SotG
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Joined: Apr 2010
Posts: 3,044
Campfire Tracker
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Campfire Tracker
Joined: Apr 2010
Posts: 3,044 |
Haven't called them for a few years, but when I did they gave great service..
Even sent me some small parts for my tumbler free of charge.. Same here. They were great.
"The trouble ain't that there is too many fools, but that lightening ain't distributed right." - Mark Twain
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Joined: Dec 2015
Posts: 805
Campfire Regular
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OP
Campfire Regular
Joined: Dec 2015
Posts: 805 |
Perhaps I'm just being a PIA...ill take your guys word for it. Love their products...glad to hear the wheels have not fallen off.
-Joe-
The "Anti-Tactical"
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Joined: Jun 2007
Posts: 24,566 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jun 2007
Posts: 24,566 Likes: 1 |
I called them with a broken expander ball, they sent me a complete assembly at no charge. I will continue to use their products...
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Joined: Mar 2014
Posts: 260
Campfire Member
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Campfire Member
Joined: Mar 2014
Posts: 260 |
Email them, they send out what ever I need, may take a week, but they always get back to me, and don't ask any questions, but "what's your address"...
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Joined: Jun 2009
Posts: 1,697
Campfire Regular
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Campfire Regular
Joined: Jun 2009
Posts: 1,697 |
Never had better service than when I've called RCBS. Each time, I've ended up with free replacements along with other free parts (spare lock ring, etc).
“There are three things all wise men fear: the sea in storm, a night with no moon, and the anger of a gentle man.”
― Patrick Rothfuss, The Wise Man's Fear
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Joined: Oct 2004
Posts: 4,340
Campfire Tracker
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Campfire Tracker
Joined: Oct 2004
Posts: 4,340 |
They've been really good to me on some things but then recently I bought a set of $99 competition dies and I couldn't get them to make decent run out at all. I was pretty sure it was something quirky about the seating stem and bullet profile and when I called them they said I should buy a different seating stem and it was no longer as cheap as it was listed in their paperwork it was going to be something like $26 for just the stem. Heck I didn't pay more than that for my full set of Hornady dies and the seater blows away the competition one from RCBS.
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Joined: Aug 2003
Posts: 17,491
Campfire Ranger
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Campfire Ranger
Joined: Aug 2003
Posts: 17,491 |
I don't like to call them if I can find the parts I need on the rack at the local gun store. Calling them feels like welfare. They won't take money; all they want is an address...and then they throw extras in like it's Christmas every day of the year. 
Sometimes, the air you 'let in'matters less than the air you 'let out'.
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Joined: May 2011
Posts: 56,301 Likes: 9
Campfire Kahuna
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Campfire Kahuna
Joined: May 2011
Posts: 56,301 Likes: 9 |
I'm done with RCBS dies and their customer service. Had a case stuck in a custom die they "couldn't" remove, but were willing to make me another die for almost $300. They sent it back and I got it out. The other day this 250 savage mess. Checked warranty, only to original owner. Not even going to send it to them. ![[Linked Image]](http://i1186.photobucket.com/albums/z371/Weather223/DSC_0209_zpsnssttc64.jpg) ![[Linked Image]](http://i1186.photobucket.com/albums/z371/Weather223/DSC_0210_zpsoehv2qxc.jpg)
_______________________________________________________
An 8 dollar driveway boy living in a T-111 shack
LOL
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Joined: Sep 2004
Posts: 7,437
Campfire Tracker
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Campfire Tracker
Joined: Sep 2004
Posts: 7,437 |
I've never had any problem with RCBS customer service.
μολὼν λαβέ
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Joined: Jul 2008
Posts: 2,961
Campfire Regular
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Campfire Regular
Joined: Jul 2008
Posts: 2,961 |
Gee, I have been using their products for decades and whenever a problem has arisen, they have been excellent to work with. I have yet to send them a dime for anything that has needed to be replaced or I just wanted to update.
I have nothing but great things to say about their customer service....
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Joined: Nov 2010
Posts: 37,138 Likes: 1
Campfire 'Bwana
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Campfire 'Bwana
Joined: Nov 2010
Posts: 37,138 Likes: 1 |
Gee, I have been using their products for decades and whenever a problem has arisen, they have been excellent to work with. I have yet to send them a dime for anything that has needed to be replaced or I just wanted to update.
I have nothing but great things to say about their customer service.... My experience as well. At least their call center isn't in Bangladesh...  I just love talking to Rao, even if he says his name is Randy... Doesn't take long to figure out, he ain't from Nebraska... DF
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Joined: Oct 2010
Posts: 1,243
Campfire Regular
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Campfire Regular
Joined: Oct 2010
Posts: 1,243 |
I have called them twice in the last few years(once last year) & had great customer service from them.
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Joined: Jun 2011
Posts: 2,789
Campfire Regular
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Campfire Regular
Joined: Jun 2011
Posts: 2,789 |
Looks like the brass was over annealed and too soft. Or needed some lube on the necks.
I've never had problems with their customer service, nor with any other die manufacturer, including Lee.
Used to be bobski, member since '01
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Joined: Jan 2010
Posts: 13,164 Likes: 1
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2010
Posts: 13,164 Likes: 1 |
Never had better service than when I've called RCBS. Each time, I've ended up with free replacements along with other free parts (spare lock ring, etc). Me three. P
Obey lawful commands. Video interactions. Hold bad cops accountable. Problem solved.
~Molɔ̀ːn Labé Skýla~
Member #547
Join date 3/09/2001
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Joined: Aug 2003
Posts: 17,491
Campfire Ranger
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Campfire Ranger
Joined: Aug 2003
Posts: 17,491 |
I'm done with RCBS dies and their customer service. Had a case stuck in a custom die they "couldn't" remove, but were willing to make me another die for almost $300. They sent it back and I got it out. The other day this 250 savage mess. Checked warranty, only to original owner. Not even going to send it to them. Too well annealed? Or perhaps you need an elliptical expander ball...like a 257 Roberts stem on a Hornady die?
Sometimes, the air you 'let in'matters less than the air you 'let out'.
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