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I received an email from Centurylink, saying someone had requested my email be shutdown and deleted. I called centurylink and they told me my email had been hacked and was being used to send spam email.

They wanted me to buy an anti-hacking pkg. since there server had been hacked. Of course they advised me that they almost got my personal information, credit card information, etc.

Has anyone heard of this? Does anyone know anything about anti-hacking sites, free or paid?

Any advice appreciated.


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What's Google say?

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Who is Centurylink and are you using them for some online service?


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Originally Posted by GeoW
Who is Centurylink and are you using them for some online service?


Centurylink is who I'm hooked up to for computer service. I have an account with them for email.


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Sounds like phishing!
Change your passwords and get a good security software.

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I got one of those early this year. Since I bought the "Geek Squad" service when I bought this latest laptop, I called them.

They said t was a scam and to pay no attention to it.

Come to think of it, the scammers had me to type some stuff into my computer and a window popped up with a bunch of addrsses and the scammer said that was how many hackers were using my computer at that time.

The geek squad guy said they were benign, not hackers.

Apparently he was right.


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Originally Posted by rong
What's Google say?


I dont use google


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Call your provider and ask them. Likely the e-mail is an attempt to get you to divulge your info. Do nothing via e-mail or the internet.


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Originally Posted by curdog4570
I got one of those early this year. Since I bought the "Geek Squad" service when I bought this latest laptop, I called them.

They said t was a scam and to pay no attention to it.

Come to think of it, the scammers had me to type some stuff into my computer and a window popped up with a bunch of addrsses and the scammer said that was how many hackers were using my computer at that time.

The geek squad guy said they were benign, not hackers.

Apparently he was right.


I wouldn't have paid it any attention, but I called Centurylink and they are the ones who told me my email had been hacked.


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Originally Posted by 1minute
Call your provider and ask them. Likely the e-mail is an attempt to get you to divulge your info. Do nothing via e-mail or the internet.


I called Centurylink... they are my provider and I looked up the tech support phone # from one of my monthly bills. I didnt get it off line.

Last edited by Oldman03; 10/10/16.

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Originally Posted by Oldman03
Originally Posted by curdog4570
I got one of those early this year. Since I bought the "Geek Squad" service when I bought this latest laptop, I called them.

They said t was a scam and to pay no attention to it.

Come to think of it, the scammers had me to type some stuff into my computer and a window popped up with a bunch of addrsses and the scammer said that was how many hackers were using my computer at that time.

The geek squad guy said they were benign, not hackers.

Apparently he was right.


I wouldn't have paid it any attention, but I called Centurylink and they are the ones who told me my email had been hacked.


Was the phone number in the email or did you call the number on your bill?


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He said he got the # off one of his bills - not on-line.


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Missed it. Thanks.

Just wondering if the number was part of the scam too.


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ignore century link

you got hacked, change your password to something with letters, numbers, special characters and move on.



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Is Centurylink your ISP or just your email provider? If they are your ISP, I would call your credit card company and have a new account and new card issued and then find a new ISP. If you are limited and not able to find a different ISP, at least get your CC replaced with a new account number and change your password.

Invest in Spyhunter software. You can download it for free and scan your computer for any rootkits or trojan viruses on your PC. If it finds some, buy the software and they will remote in to your PC if necessary and clean it for you. After you get it cleaned, change your password again.

Spyhunter (http://www.enigmasoftware.com/)is money well spent. If I remember it is about $40/year and worth it IMO. You can cancel after your first year if you want to but if you get it you can have some peace of mind.

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Originally Posted by Oldman03
They wanted me to buy an anti-hacking pkg. since there server had been hacked. Of course they advised me that they almost got my personal information, credit card information, etc.


Sounds like they are the ones who need to buy anti-hacking software.

At the minimum I would call the credit card company and get a new card.

Hackers suck!


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Originally Posted by 12344mag
Originally Posted by Oldman03
They wanted me to buy an anti-hacking pkg. since there server had been hacked. Of course they advised me that they almost got my personal information, credit card information, etc.


Sounds like they are the ones who need to buy anti-hacking software.

At the minimum I would call the credit card company and get a new card.

Hackers suck!


THIS!

The credit card advice is good too.


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I've changed my email password and I'll check out the spyhunter. I'll change the CC number, too.

Thanks for the help!


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Don't buy anything, that was a con in the first place. Establish a new email account with a REAL password, there are free programs you can get to generate and test the strength of passwords. Talk to your CC people.

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I have centurylink too, they are the provider of the isp. Their line is a dsl that hooks into a wireless modem bought from century link and then goes to the various devices within the house.
I have my email set up through them, although i am still using rather old programs on the computer.
I think maybe somebody got your email passwords.


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