Home Forums Hunting & Shooting Hunting Rifles Hornady customer service

I'd agree can happen to any manf. I've had great experince with Hornady if I need something, but than again I know what I'm doing.

The point, and actually the TITLE OF THIS THREAD is Hornady's poor customer service, not their poor quality brass. I totally understand nothing is perfect but I f they have no intention of ever responding to an email, why is it the first option that comes up under "Contact us"? Seriously, why have that as an option if it's not really an option they will respond to?

For what it's worth, I chose not to contact Hornady about my brass problem because the last time I contacted their customer service representative the individual I spoke was less than helpful or gracious.

She suggested the center bushing that the shell plate bolts to that broke was my fault for over tightening the allen bolt. I advised that if I could break a 3/4 inch in diameter steel casting using my fingers there was a manufacturing flaw in it.

I have avoided Hornady products since then, and bought the brass only because it was the only option available. Turns out I will be continuing to avoid their offerings.

Have shot untold number of rounds at PD's with Hornady brass in various 220 Swifts. Never had a problem and in fact it is my favorite for that cartridge because of its longevity.

I had the opposite happen recently with Hornady customer service. Bought several boxes of their lite ammo for my son in 243 and had about 6-8 of the 24 rounds we shot split the brass. I contacted Hornady and they asked I send all rounds to them for inspection. Guy said it was prob a bad batch of brass. Couple weeks after they received my shipment (which they paid for) I received 6 boxes of same ammo.

Thought I was compensated pretty well.

Often, the response from customer service is a reflection of the customers attitude.

True that.

For a while, I think it was Hornady, you could push a certain number on the menu to hear an elk bugle. That was a highlight of the call

What response?

My emails sent to their customer support email address only stated what had happened and with which ammunition it happened with. I wasn't upset with what had happened, I just wanted them to be aware of what had happened and wanted to know why it happened because it was a brand new rifle I was using. I took pictures of the casing, and the box of ammo it came out of along with the sku and lot numbers. Apparently they couldn't care less.

Could be that the EMAIL has not been read yet? or got lost on spam or many other computer world BS problems . Phone call you get a real person so....

RBO, With all due respect, I stand by my statement.
Take your rifle to a genuine gunsmith for an objective assessment. It will be time and money well spent.

Maybe, but they were sent over about a three week period. I didn't send the email then have a beer and send another one. I gave at least a week or so in between. I'm not impatient or expecting someone to jump when I say jump. If it was a pressing concern for me I would have tried every avenue to get through to them. My beef is with the fact they don't respond to emails that they ask you to contact them with.

I can do that. The rifle was a Forbes model 24b in 25-06. If I have to have it worked on I think I'll send it to Melvin.

I had something similar in a 30-06 with a near new rifle...



It wasn't the rifle that was the problem though, dumb-bum me was using quite old ex mil brass which had evidently corroded. I threw the rest of that brass out and never have had another problem like it.

$100 says there is nothing wrong with the chamber.....

Had the same type thing with a factory Rem 7mm-08 - the brass was obviously flawed and to be fair, if I had inspected the round before firing, I would have seen it. I called Rem not looking for any reimbursement but to give them the lot number etc. in case they wanted to follow up on that particular run. Neither the cust svc person nor the techie I spoke with gave a rat's ass - I doubt if they even wrote down the lot#.

When I first looked at the brass it looked like a manufacturing defect. No soot and smooth rather than torn edges. Given that you have fired many more with no evidence of additional problems I suspect your chamber is OK. If you have a gunsmith nearby, I'd have him give it a look.

I would argue having that chamber inspected would be a complete waste of time and money.




Dave