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Joined: Feb 2001
Posts: 50,637
Campfire Kahuna
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OP
Campfire Kahuna
Joined: Feb 2001
Posts: 50,637 |
Have a 8400 338WM with a case of excess headspace and very limited use. I am currently less than a minute away from being on hold for an hour. This is the third attempt at speaking to anyone, well over two hours without an answer on their phone line.
Why bother to have a phone system if this is the best you can do?
They have responded to emails exactly the same way.
Pretty much total bullshit at this point!
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Feb 2001
Posts: 50,637
Campfire Kahuna
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OP
Campfire Kahuna
Joined: Feb 2001
Posts: 50,637 |
Just hung up after an hour and 50 minutes waiting for an answer...
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Feb 2013
Posts: 6,457
Campfire Tracker
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Campfire Tracker
Joined: Feb 2013
Posts: 6,457 |
I had good luck with them, but a bunch of people say they suck.
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Joined: Aug 2004
Posts: 69,673 Likes: 20
Campfire Kahuna
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Campfire Kahuna
Joined: Aug 2004
Posts: 69,673 Likes: 20 |
Not surprised with that from them.
Molɔ̀ːn Labé Skýla!
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Joined: Oct 2008
Posts: 18,170
Campfire Ranger
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Campfire Ranger
Joined: Oct 2008
Posts: 18,170 |
Same worthless chits building the guns as answering the phone and running the company. The only capable people with that company are the ones who runs the advertising.
TRUMP- GABBARD 2024
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Joined: Feb 2001
Posts: 50,637
Campfire Kahuna
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OP
Campfire Kahuna
Joined: Feb 2001
Posts: 50,637 |
Same worthless chits building the guns as answering the phone and running the company. The only capable people with that company are the ones who runs the advertising.
Thanks for the chuckle! You have a very good point!
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Dec 2010
Posts: 14,408
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2010
Posts: 14,408 |
thanks for the heads up. won't be sending any of my hard earned money their way.
My diploma is a DD214
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Joined: Sep 2010
Posts: 41,669 Likes: 14
Campfire 'Bwana
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Campfire 'Bwana
Joined: Sep 2010
Posts: 41,669 Likes: 14 |
Thanks for sharing your Kimber customer service perils. The general public needs this kind of feedback!
DMc : l
Make Gitmo Great Again!! Who gave the order to stop counting votes in the swing states on the night of November 3/4, 2020?
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Joined: Feb 2005
Posts: 1,520
Campfire Regular
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Campfire Regular
Joined: Feb 2005
Posts: 1,520 |
I had really good luck with them. Hope it works out for you.
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Joined: Feb 2001
Posts: 50,637
Campfire Kahuna
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OP
Campfire Kahuna
Joined: Feb 2001
Posts: 50,637 |
Finally got hold of someone... thought I had been trying to call NY and expected the lack of concern about my problem there... So I got the MT number and got hold oh someone pretty quick... He was unable to help so I asked to speak to a supervisor. She was equally uninterested in expediting a situation they should have some interest in rectifying (personal injury as a result of failure) and tried to use the "Why didn't you get with us right away?" excuse. So I said the owner was too busy trying to pay doctor bills working overtime...
Then pointed out how long I sat waiting... and realized the number I had called was exactly the same number! She said it was impossible because their longest wait today was 6 minutes. I called bullshit.
Long story short they cannot turn the rifle around in 5 weeks.
Not impressed in any positive way.
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Mar 2017
Posts: 1,761 Likes: 1
Campfire Regular
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Campfire Regular
Joined: Mar 2017
Posts: 1,761 Likes: 1 |
Cannot for the life of me figure out the customer service with all to many companies. It is just horrendous. I bend over backwards for customers to make sure I've done my job to the best of my ability and will often take money out of my own pocket if I have to, to make something right while I argue and wait on the phone on my end trying to make the company do the right thing. It pays huge dividends in customer loyalty, but that is just a benefit and not why I do it. I do it because it's the right thing to do, my good name is attached to it, and I don't want my customers dealing with the same garbage I do.
One is alone in a land so vast, there is only the mountains, the wind, and the eyes of God.
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Joined: Oct 2011
Posts: 59,145 Likes: 23
Campfire Kahuna
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Campfire Kahuna
Joined: Oct 2011
Posts: 59,145 Likes: 23 |
I've had good luck with them but the best customer service I've ever had is with Ruger.
1 hour 50 mins is unacceptable.
Paul
"I'd rather see a sermon than hear a sermon".... D.A.D.
Trump Won!, Sandmann Won!, Rittenhouse Won!, Suck it Liberal Fuuktards.
molɔ̀ːn labé skýla
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Joined: Dec 2015
Posts: 5,537
Campfire Tracker
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Campfire Tracker
Joined: Dec 2015
Posts: 5,537 |
A FNG in my fishing club works for them, I'll pass this along! Did you know that they have 3 different shops in New York? He is the mold maker.
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Joined: Mar 2013
Posts: 27,091
Campfire Ranger
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Campfire Ranger
Joined: Mar 2013
Posts: 27,091 |
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Joined: Jan 2002
Posts: 10,607
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2002
Posts: 10,607 |
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Joined: Aug 2007
Posts: 115,424 Likes: 13
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 Likes: 13 |
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Feb 2006
Posts: 8,639
Campfire Outfitter
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Campfire Outfitter
Joined: Feb 2006
Posts: 8,639 |
I've had good luck with them but the best customer service I've ever had is with Ruger.
1 hour 50 mins is unacceptable. Same here.. Ruger customer service is top notch and most of the time they'll send out small parts free of charge..
Speak softly and use a big bore... Where's El Cid when we need him...
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Joined: May 2011
Posts: 56,322 Likes: 9
Campfire Kahuna
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Campfire Kahuna
Joined: May 2011
Posts: 56,322 Likes: 9 |
I'd have been gathering up fuel cans and fertilizer after 45 minutes...
_______________________________________________________ An 8 dollar driveway boy living in a T-111 shack
LOL
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Joined: Jan 2005
Posts: 10,718
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2005
Posts: 10,718 |
Thanks for report Art. It'll definitely influence my future purchasing decisions.
I had to send back a pair of 1911s about 15yrs ago because they let a couple duds leave the factory. Their CS was prompt, but I shipped them back via Sportsmans which I assumed earned me better treatment.
Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery. --Winston Churchill
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Joined: May 2008
Posts: 25,528 Likes: 4
Campfire Ranger
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Campfire Ranger
Joined: May 2008
Posts: 25,528 Likes: 4 |
They can't keep up with the shear number of firearms being sent back. I used to be a master dealer with them and always went through our Kimber rep for such matters. I couldn't understand how they couldn't get their 1911's to cycle HP without sending them back for extra chamber work. Accurate pistols but not as reliable as I'd require for a CCW.
I've owned a few of their rifles and they were acceptable but I sent more than a few back for customers. Their customer service has always sucked as well as their gunsmith Dennis. As I recall he got his just rewards awhile back.
�Politicians are the lowest form of life on earth. Liberal Democrats are the lowest form of politician.� �General George S. Patton, Jr.
--------------------------------------------------------- ~Molɔ̀ːn Labé Skýla~
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