Home Forums Hunting & Shooting Backpack Hunting if you're thinking about buying hanwag boots

Sorry to hear this, Danner did the same thing to me. I told the rep I'd never buy another pair of Danner's and he said "well, I'm real sorry to hear that". I have never bought another pair and have talked people out of buying at least 6 pairs of boots. Thanks for posting, screw Hanwag!

Seems like this thread should have been updated- Hanwag replaced the OP's boots.

Yeah, you'd think there'd be an update.

Glad they replaced them. It still speaks of Hanwag's customer service of all he had to go through to get a replacement. It looks like the replacement was only made because of the facebook post...not because they understood it was the right thing to do. It should have been no questions asked, we'll replace them with the same or better for no extra $. With how easy a consumer can widely spread information related to a product/service a company needs to treat the consumer well. I own and use a pair of Hanwags, but I won't buy anymore after reading this.

The truth is, we don't know why they replaced the boots. Impossible to know with only one side of the story. Sometimes you just need to talk to the right person, I've experienced that myself.

I'd take Hanwag's FB post responses as their side.... Based on Hanwag's response and admission to what they did/didn't offer, the pair I have now will be my last pair.

Got it. I'm not on facebook so I didn't see those. Sounds like they were less than desired.

have had get luck using hanwag over the years mine are 6 yrs old and about time to replace, will be getting another pair of the alaska gtx.
sorry to hear of your poor experience with hanwag!