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Joined: Dec 2015
Posts: 5,527
Campfire Tracker
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Campfire Tracker
Joined: Dec 2015
Posts: 5,527 |
Sorry to hear this, Danner did the same thing to me. I told the rep I'd never buy another pair of Danner's and he said "well, I'm real sorry to hear that". I have never bought another pair and have talked people out of buying at least 6 pairs of boots. Thanks for posting, screw Hanwag!
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Joined: Oct 2007
Posts: 1,121
Campfire Regular
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Campfire Regular
Joined: Oct 2007
Posts: 1,121 |
Seems like this thread should have been updated- Hanwag replaced the OP's boots.
I've seen more well-shot game lost with TSXs than any other premium bullet.
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Joined: Jun 2006
Posts: 46,034
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jun 2006
Posts: 46,034 |
Seems like this thread should have been updated- Hanwag replaced the OP's boots. Yeah, you'd think there'd be an update.
A wise man is frequently humbled.
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Joined: Apr 2005
Posts: 13,760
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2005
Posts: 13,760 |
Glad they replaced them. It still speaks of Hanwag's customer service of all he had to go through to get a replacement. It looks like the replacement was only made because of the facebook post...not because they understood it was the right thing to do. It should have been no questions asked, we'll replace them with the same or better for no extra $. With how easy a consumer can widely spread information related to a product/service a company needs to treat the consumer well. I own and use a pair of Hanwags, but I won't buy anymore after reading this.
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Joined: Jun 2006
Posts: 46,034
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jun 2006
Posts: 46,034 |
The truth is, we don't know why they replaced the boots. Impossible to know with only one side of the story. Sometimes you just need to talk to the right person, I've experienced that myself.
A wise man is frequently humbled.
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Joined: Apr 2005
Posts: 13,760
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2005
Posts: 13,760 |
I'd take Hanwag's FB post responses as their side.... Based on Hanwag's response and admission to what they did/didn't offer, the pair I have now will be my last pair.
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Joined: Jun 2006
Posts: 46,034
Campfire 'Bwana
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Campfire 'Bwana
Joined: Jun 2006
Posts: 46,034 |
Got it. I'm not on facebook so I didn't see those. Sounds like they were less than desired.
A wise man is frequently humbled.
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Joined: Jan 2007
Posts: 1,050
Campfire Regular
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Campfire Regular
Joined: Jan 2007
Posts: 1,050 |
have had get luck using hanwag over the years mine are 6 yrs old and about time to replace, will be getting another pair of the alaska gtx. sorry to hear of your poor experience with hanwag!
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