Home Forums Hunting & Shooting Hunter's Campfire CameraLand "service"

Anyone who's ever worked retail or sales has had the "Big Stick" customer. Not worth the effort, will never be happy, and thinks because they are spending money they can walk all over you.

Phuqq it...

Honestly that’s all a customer can expect. However that isn’t always the case.

And as always there is two, three, four...sides to every story. Which you don’t get with these types of drive by shoot and run threads.

Oh so glad my Corporate retail days are behind me.

Carry on.

Yelp, 9 reviews............ 5 star reviews = 9/9 = 100% good reviews

https://www.yelp.com/biz/camera-land-old-bethpage

reseller ratings, 16 reviews........... 5 star reviews = 15; 1 star review =1 = 93.75% good reviews

https://www.resellerratings.com/store/Camera_Land_Camera_Land_NY

Farcebook, 63 people 4.8 out of 5 rating (what's that = to? a 96% rating?)

https://www.facebook.com/pg/CameraLandNY/reviews/

Citysearch, 100% "recommends"

https://www.citysearch.com/profile/724415290/new_york_ny/camera_land_inc.html

Better Business Bureau, No complaints (60 years in business) , one bad review (Read CLNY's response to reviewer if you choose to be informed)

https://www.bbb.org/us/ny/old-bethp...mera-land-inc-0121-1410/customer-reviews

What's that old saying? Let the buyer beware? Well, based on the quick search I did (and I didn't even use that "roogle" monster search engine) is seems to me an informed buyer might think that the overwhelming results folks have had doing business with Cameraland have been favorable. But that's just my take on things.

My experiences have been quite pleasant, though limited. Two purchases I believe, one a spotter scope and the other a rifle scope. The rifle scope was a very decent "mid range" scope and I received it with a coffee cup and a package of Cafe Bustelo. Perhaps that alone might account for a slight bias? ( I love good coffee............especially when it's unexpected and free!)

Geno

PS, I don't own stock in CLNY nor am I a paid shill.

No your just lookin for another cup o’ joe.

Doug,

Send him a package of Bustelo. It impressed the hell out of me.

Thanks for you and the guys great service on the two purchases I made. I'll more than certainly consider doing business with you guys next time I need optics. I may decide to shop elsewhere, but customer service will not be the deciding factor.

Thanks also for sponsoring the loony bin here.

Geno

Um................................................


SO....................what's your point?

Geno

Nothing just trying to get in good Incase I get drawn for one of them XZones in your area I can stop by and get a cup.

Appears one of the big problems with the low price demo Leica’s is the fact that Leica is handling things and CL is taking orders for merchandise they don’t have at their store.

FatCity,

PM on the way so as to not hijack thread.

Geno

Had a few purchases from Cameraland over the last 10 years, maybe 4 or so. Never ever had a problem. There is two scopes waiting at the post office for me to pick up in the morning, bet I still wont have any issues. Cameraland is one of the places I recommend, and send my friends to.

Back at ya Geno.

Ok, Doug, let’s go back to circa 2005 when I bought 2 pairs of Zeiss binocs from you, a10x25 and a 8x30, still got’em. This was before you becoming a sponsor here. It was me that recommended you look into it here, you did and the rest is history. We did this via telecon. It’s been a while and quite a journey.
,

+1

That is EXACTLY the issue I had back in January. Purchased a demo/special price Leica Geovid, and Leica sent me the wrong model. Returned (on my dime).... and waited quite some time before deciding on a refund as Leica didn't seem to have my binox on hand, and apparently no one was willing to step up and keep me as a satisfied customer.

Leica's CS is down right [bleep]. And unfortunately Doug, because of Leica's [bleep] customer service, unresponsiveness, unwillingness to eat a few bucks due to their mistakes...it reflects on CLNY whether you like it or not as you're taking the $$ for the orders and getting reamed for Leica's incompetence, unreliability and lack of service.

Not telling you how to run your business, however, if it were me I wouldn't be taking any $$ for Leica demo/sale products unless I had the inventory on hand.

I still think little big stick just needs a friend.

Well that seems to happen a lot with people who are a little out there on their own little planet....and think they are the only intelligent human being in existence...along with the thoughts that everyone else in the world is out to get them....

its less about poor customer service and a lot more about just paranoid schizophrenia....and being high all the time I am sure does NOT alleviate the situation......

It ain't easy being Schtick....

Somehow I don't think you're going to volunteer?

Geno

I've purchased a boatload of optics from CL over the past decade. I appreciate that they support this and other forums. I'd rather support a family owned business than an internet warehouse....as long as the price is close.

They've allowed me to order optics for evaluation that they did not have in stock which they had to contact the manufacturer to get. They've put together a special order through S&B. They've allowed return of items. They've replaced a faulty product for me.

I've heard Doug state "the difference between us and them is us".... Every company is good when everything goes well. It's when there's a problem that real customer service becomes apparent. Some may say its unfair to lay blame on CL because of a problem with a manufacturer but that's what they are needed to do....if they can't or won't do that then someone is just as well or better off ordering from an online warehouse. Doug has stated that Stick is correct to be ticked right now, accepted the responsibility for the issue, and said he'll call the manufacturer Monday.....way late in the game to play catch-up. Regardless, better to clean things up late in the game than never. Internet gives us anything delivered right to our door......if a company is based on customer service they really have to provide that service or they have to expect to be called out on it. Waiting to see how this turns out.

Yup and then goes online and has a big public hissy fit instead of dealing with the issue one on one like a man.

What goes around, comes around for midgets too.

Yup. Soon as I read the OP I thought " consider the source...."


Nothing but good luck with Cameraland here....

^^^THIS^^^

I too have never bought anything from them, so I'm also an outsider looking in.

I own a company that sells building materials that my grandfather started in 1938. We didn't get to where we are by giving poor service or ripping people off. My father always said that it takes years to build up a good reputation, but only a minute for someone tear it down. You give good service to someone and they might tell a friend or two. But if you give someone bad service, they'll tell 10 or 15 people very quick. For your reputations sake, give as much good service as you can. It's impossible to please all of the people all of the time. I've instructed my guys that when there is a problem, even if it's small, to deal with it as quick as possible and make the customer as happy as possible, then move on. Don't put it on the back burner, just get rid of it as fast as you can. However, sometimes they fall through the cracks, especially when you're dealing with hundreds of people a day and you're busy. We're all human.

Sometimes you have problems with manufacturers and your hands are tied. All you can do is hope that the info that we're receiving from them is accurate and we're not blowing smoke up their ass. We don't want to be called liars, because we're not. Schit rolls down hill. When the customer starts getting irate with us, we start applying more pressure on the supplier. Unfortunately, the actions of the supplier can reflect poorly on my reputation, which doesn't make me happy.

We have a handful of regular customers that always have a problem, complaint, or issue. When I see them come into the yard, or call on the phone, it makes me cringe because you know what's coming. However, I just bite my lip because I know their money is good and they keep coming back. We just have to handle them with kid gloves and give them extra care and hope for the best. I'm not saying that Boxer, or anyone else here, is one of these guys because I don't know you.

I think that Doug's last post says it all. Hopefully, when he has time, he'll contact some of the other unsatisfied guys on here and try to patch thing up. That's up to him though. I've been looking at spotting scopes recently and it seems as though CL has some great deals. From everything I've seen on here, Doug seems like an upstanding guy and he's trying to run the company to the best of his ability. When I do pull the trigger on the scope, I'll take my chances and will be buying it from CL.