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#13823088 - 05/15/19 Burris Customer Service Experience  
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JMUPT Online content
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JMUPT  Online Content
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Timberville, Va
I recently sent an older Burris Signature 6-24x44 scope back to Burris because it wasn't tracking properly and it seemed darker than it should be compared to a couple other Burris's that I have. I filled out the online repair form stating the issues and was promptly emailed a RMA number to include with the returned scope. I called about 5 weeks after I sent it in because the online account was showing it was still waiting to be looked at, so I called just to make sure I didn't need to do anything else. The guy I spoke with was polite and said that they were just running a little behind. No problem, so I checked a few days later and it was showing that it was now awaiting shipping. I received shipping confirmation a couple days later and yesterday a package arrived. I opened it up and to my surprise there was a reconditioned (looks new except for faint ring marks) Burris Veracity 5-25x50 first focal plane scope in the box. I wasn't even sure that they would warranty the scope because it had multiple ring marks through the finish and 2 large dents in the rear of the tube from the previous owner. I even had stated on the repair form that due to the damage on the tube I would understand if they wouldn't warranty the scope and that I was willing to pay if needed. I feel that they went above and beyond on this one and are top notch when it comes to customer service.

300 BP

#13823288 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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Mule Deer Online content
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Mule Deer  Online Content
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Banana Belt, Montana
Thanks for the info.

I've only had to use Burris repair service once, on a 3-9x40 Fullfield II that was at least a dozen years old and had been used a LOT. They repaired rather than replaced it, in about three weeks. Works perfectly again.


John

"Gunwriters, as you know, aren't as informed as their readers are and if it wasn't for the readers, there would be no need for writers..."--Shrapnel, May 2015
#13823295 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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Stump Buster Online happy
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Stump Buster  Online Happy
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Glad you had good luck with them, but unfortunately, they lost me for life.

Hope the new scope works out well for you!

#13823302 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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cotis Offline
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Memphis, TN
My experience with Burris has always been positive.

#13823321 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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bersh Offline
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U.P. Michigan
This mirrors my experience as well. A few years back I had an older Signature 4-16 fall off the shooting bench at the range. Luckily, my cell phone also fell and helped break the scope's fall. The rear ocular was bent and it ripped the rubber ring as well. I sent it in, and a little while later a NIB Veracity showed up in the mailbox.

Alpha

#13823627 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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gerry35 Offline
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B.C.
Sounds like you made out well. I have had to use their service once and the turn around was pretty good considering I'm in Canada. I had a new FF II 2-7x35 give up the ghost within 20 rounds or so on my old 35 Whelen, they ended up sending a brand new one which ended up on my wife's 6.5x55 which works great. My wife has forbidden me from ever taking it off lol. My other 2-7x35 is currently on my 270 Win but spent a lot of time on a 35 Whelen, 358 Norma and after that a 7 mm RM and shows no sign of any trouble even after some fairly heavy recoil. Have a spare 3-9x40 FF II that has been on a lot of rifles but mostly smaller rounds. For set and forget scopes I'm a fan of the Burris FF II's.


Gerry.
#13823671 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: May 2005
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LeonHitchcox Offline
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Pikeville, TN
My only experience with Burris customer service was with a 2x handgun scope that I bought out of the junk box at a pawn shop for $10. The scope had no turret covers, so I called Burris and explained the situation and offered to pay for a set of caps. The rep said he would send me a pair for free. The only issue was that the scope was gloss and the caps were matte, but it works and for $10 I am happy. The scope has held zero on a 10 inch .30 Herrett for several years.

#13823736 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
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alwaysoutdoors Offline
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alwaysoutdoors  Offline
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TN
Good experience for me also


Deplorables are taking back America
C. November 8, 2016
#13823807 - 05/15/19 Re: Burris Customer Service Experience [Re: Stump Buster]  
Joined: Sep 2012
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FieldGrade Online content
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FieldGrade  Online Content
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North Central Idaho
Originally Posted by Stump Buster
Glad you had good luck with them, but unfortunately, they lost me for life.

Hope the new scope works out well for you!


Same here......the worst CS I ever experienced was from Burris.


Post a pic of a box of puppies on the Fire' and someone will eventually find fault with it.

One sure thing about the internet, ask about a good steak house and you'll soon find that you actually want pork chops.
#13823926 - 05/15/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Jul 2004
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Son_of_the_Gael Online content
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Son_of_the_Gael  Online Content
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Oklahoma City
Several years ago I bought a very early 3x9 Fullfield (not FF II) with the ARC reticle. The scope was clear and worked fine but I never could get used to the goofy reticle so I contacted them and sent it in for a swap to a Ballistic Plex. A few days after I sent it in I got a call from Burris CS saying the tube was bent and couldn't be fixed, would I accept a 3x9 FF II as a replacement? Well I imagine so! Scope showed up a few days later, brand new as far as I could tell and it had the Ballistic Plex I had wanted for the other scope. Turn around was exactly two weeks.

I'll keep buying them.


"Jimmy, some of it's magic,
Some of it's tragic,
But I had a good life all the way."
(Jimmy Buffet)

SotG
Bravo

#13823976 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Oct 2011
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jsj127 Offline
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jsj127  Offline
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Joined: Oct 2011
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S-Town, AL
What kind of turn around are most of you getting? They’ve had my scope since April 23rd and my status shows awaiting processing.

#13824104 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Jan 2012
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JMUPT Online content
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JMUPT  Online Content
Campfire Regular

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Timberville, Va
Mine took 7 weeks from the time they received it until it was back to me.

#13824144 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: May 2017
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WAM Online content
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WAM  Online Content
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Banana Republic of Washington
I’ve never had an issue with one of mine and I have several on various hard kicking rifles. The best customer service is one you don’t have to use. Happy Trails


Life Member NRA, RMEF, American Legion, MAGA. Not necessarily in that order.
#13824470 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Nov 2018
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ERK Offline
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ERK  Offline
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Posts: 211
I’ve sent in two pistol scopes. The 3x9 had loose flakes in scope and the 2x7 the front metal piece had popped off. Received them back and about 2 shots later there was flakes in the scope again. The 2x7 had the front metal screwed back on but it was cross threaded so it didn’t sit square with the scope body. That was enough for me. I have sent scopes back to other companies es and gotten excellent results. Ed k

#13824890 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Jul 2013
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Remington280 Online content
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Remington280  Online Content
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Tn. , Tipton
I paid $200 for a package deal which consisted of the burris fullfield II scope and old burris landmark binoculars. 15 yrs later I sent the binoculars in to repair the eye cup and they sent me back a pair of Steiner Predator binoculars. My brother sent his in also and they sent him a new pair of Burris binoculars. No problems with their service at all.


HMM-161, HMM-364
Semper Fi Brothers
#13825002 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Sep 2006
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koshkin Offline
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California
I have a prehistoric 4X20 compact riflescope from Burris which fogged up a few years ago. They had it back to me cleaned an re-purged in a 2-3 weeks as I recall. Very good CS experience on my side.

ILya

#13825179 - 05/16/19 Re: Burris Customer Service Experience [Re: JMUPT]  
Joined: Feb 2017
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TxHunter80 Offline
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TxHunter80  Offline
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Texas
My experience was great also. I sent in a pair of Binos. They were repaired and on there way back in 2 weeks.

#13827180 - 05/17/19 Re: Burris Customer Service Experience [Re: FieldGrade]  
Joined: Aug 2010
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alwaysoutdoors Offline
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alwaysoutdoors  Offline
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TN
Originally Posted by FieldGrade
Originally Posted by Stump Buster
Glad you had good luck with them, but unfortunately, they lost me for life.

Hope the new scope works out well for you!


Same here......the worst CS I ever experienced was from Burris.


In fine print, it says you can’t turn in your Leupold dual dovetail rings with the scope or it voids the warranty. 😆


Deplorables are taking back America
C. November 8, 2016

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