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Joined: Sep 2004
Posts: 5,681 Likes: 4
Campfire Tracker
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Campfire Tracker
Joined: Sep 2004
Posts: 5,681 Likes: 4 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night. I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes bearings out of u joints make great decapping pins That’s good to know! Thanks for the info !
Figures don't lie, But Liars figure
Assumption is the mother of mistakes
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Joined: Jan 2009
Posts: 5,234
Campfire Tracker
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Campfire Tracker
Joined: Jan 2009
Posts: 5,234 |
Top shelf. I broke a Rock Chucker, they replaced it. Would you care to explain just how you were able to do that?
I could wish a lot of things on my worst enemy but neuropathy ain't one of them.
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Joined: Feb 2013
Posts: 21,782 Likes: 7
Campfire Ranger
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Campfire Ranger
Joined: Feb 2013
Posts: 21,782 Likes: 7 |
I broke a Rock Chucker... DAMN... Note to self... Never arm wresting Viking
If you are not actively engaging EVERY enemy you encounter... you are allowing another to fight for you... and that is cowardice... plain and simple.
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Joined: Feb 2013
Posts: 21,782 Likes: 7
Campfire Ranger
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Campfire Ranger
Joined: Feb 2013
Posts: 21,782 Likes: 7 |
RCBS has been absolutely fantastic to me on broken parts...
AT LEAST as helpful as Dillon
Last edited by CashisKing; 10/14/19. Reason: Typos... as always
If you are not actively engaging EVERY enemy you encounter... you are allowing another to fight for you... and that is cowardice... plain and simple.
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Joined: Jul 2007
Posts: 24,644 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,644 Likes: 1 |
Top shelf. I broke a Rock Chucker, they replaced it. Whattttttt? Are you a firefighter per chance?  I've used RCBS CS and they were tops.
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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Joined: Apr 2004
Posts: 42,803 Likes: 1
Campfire 'Bwana
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Campfire 'Bwana
Joined: Apr 2004
Posts: 42,803 Likes: 1 |
This has been several years ago....that I needed anything from RCBS... their stuff holds up well..
but when I called, I didn't get them direct like before...
they were bought by some outfit, so you now have to go thru some central answering sort of service..
they evaluate the call, not knowing a thing about the products, and then will finally route you over to RCBS...
more corporate " centralized control" of everything in microscopic fashion.... typical of being ran by accountants..who spending a dollar to count a dime makes sense...
get past that hurdle tho, RCBS was still Johnny on the Spot to take care of my needs..
Glad we didn't lose that when they were taken over by some corporation based Lord knows where...
I'm a RCBS and Lee satisfied customer... both great companies...
"Minus the killings, Washington has one of the lowest crime rates in the Country" Marion Barry, Mayor of Wash DC
“Owning guns is not a right. If it were a right, it would be in the Constitution.” ~Alexandria Ocasio Cortez
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Joined: Aug 2008
Posts: 885
Campfire Regular
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Campfire Regular
Joined: Aug 2008
Posts: 885 |
Top shelf. I broke a Rock Chucker, they replaced it. Would you care to explain just how you were able to do that? I want to hear that story as well. Those things are tanks.
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Joined: May 2016
Posts: 60,427 Likes: 10
Campfire Kahuna
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Campfire Kahuna
Joined: May 2016
Posts: 60,427 Likes: 10 |
I just buy parts at the store.
Never have called RCBS.
I am MAGA.
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Joined: Sep 2008
Posts: 550
Campfire Regular
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Campfire Regular
Joined: Sep 2008
Posts: 550 |
I had a great experience when i dealt with their customer service. I only use redding dies though.
NRA Benefactor life member
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Joined: May 2002
Posts: 10,255
Campfire Outfitter
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Campfire Outfitter
Joined: May 2002
Posts: 10,255 |
I recently tried to buy a replacement motor for my ancient RCBS vibratory case cleaner. Contacted them by email with the request.They wouldn't sell me one. They sent me one free of charge. I had the same experience about ten years ago. I should have mentioned.....the reason I tried to buy the part, is because I was not the original owner. I told them as much, but they sent it free anyway. That was only a couple years ago.
Lunatic fringe....we all know you're out there.
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Joined: Sep 2010
Posts: 4,482
Campfire Tracker
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Campfire Tracker
Joined: Sep 2010
Posts: 4,482 |
Glad to hear. Six months or so ago I had some dies that needed some stems. Sent an email, it went through. No response at all, no parts in the mail. Figured maybe they stopped replacing things. Guess I’ll have to call next time
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Joined: Dec 2002
Posts: 25,915 Likes: 2
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2002
Posts: 25,915 Likes: 2 |
Thanks Swifty, I was unaware of that.
Hopefully, RCBS customer service will soon be back to normal. Especially since I managed to bend a decapping stem in my 41 mag resizer die last night. I have used a clipped to length finish nail until I could get a new pin in the past. If you bend one it is easy to replace until the mail comes I keep lots of decapping pins around. Some small, some large, and some with heads on them. But this time I bent the threaded rod. But, the recapping rod is interchangeable between 327 dies and 41 dies, so I was able to finish the job.
People who choose to brew up their own storms bitch loudest about the rain.
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Joined: May 2003
Posts: 16,971 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: May 2003
Posts: 16,971 Likes: 1 |
Has always been great to me - I call them, they sent the part... hard to beat that !!
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Joined: Feb 2011
Posts: 4,910
Campfire Tracker
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Campfire Tracker
Joined: Feb 2011
Posts: 4,910 |
I just buy parts at the store.
Never have called RCBS. Crazy idea!!
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Joined: Jun 2007
Posts: 29,786
Campfire Ranger
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Campfire Ranger
Joined: Jun 2007
Posts: 29,786 |
For what it is worth I cannot fault RCBS customer service.
These are my opinions, feel free to disagree.
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Joined: Sep 2004
Posts: 29,383
Campfire Ranger
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Campfire Ranger
Joined: Sep 2004
Posts: 29,383 |
I recently tried to buy a replacement motor for my ancient RCBS vibratory case cleaner. Contacted them by email with the request.They wouldn't sell me one. They sent me one free of charge. Bastards, what a way to run a business
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Joined: Dec 2002
Posts: 25,915 Likes: 2
Campfire Ranger
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OP
Campfire Ranger
Joined: Dec 2002
Posts: 25,915 Likes: 2 |
I just buy parts at the store.
Never have called RCBS. Crazy idea!! Please tell which store I should visit to find a lid and a hopper for a Uniflow measure.
People who choose to brew up their own storms bitch loudest about the rain.
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Joined: Feb 2011
Posts: 4,910
Campfire Tracker
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Campfire Tracker
Joined: Feb 2011
Posts: 4,910 |
I just buy parts at the store.
Never have called RCBS. Crazy idea!! Please tell which store I should visit to find a lid and a hopper for a Uniflow measure. Dust cap at any hardware store.
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Joined: Jun 2016
Posts: 9,628
Campfire Outfitter
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Campfire Outfitter
Joined: Jun 2016
Posts: 9,628 |
I called them once & got put on hold. Got tired of waiting & hung up. Ten minutes later I got a call from them asking how they could help.
They've sent me parts twice that "I" broke, one was just dumb on my part, the other I broke also but that part was a bit flimsy. I mentioned the flimsy part & they not only sent a replacement, but also a spare. I did of course, offer to pay both times. They wouldn't hear of it.
I've dealt with quite a few manufacturers of shooting sports items over the last 45 years & until memory serves me better, RCBS has been the best of them all.
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Joined: Oct 2012
Posts: 7,622 Likes: 1
Campfire Outfitter
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Campfire Outfitter
Joined: Oct 2012
Posts: 7,622 Likes: 1 |
I've dealt with them numerous times and never been charged for anything, even stuff that I fugged up. Great company.
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