Home Forums Hunting & Shooting Hunting Optics Swarovski warranty

The warranty is only as good as the company standing behind it..... Swarovski will not stand behind their warranty ....

Well that blows.....

My original set of 8x30's had to go back due to one barrel fogging up on an Alaska hunt. Call them when I got back and told the gal that this was supposed to be the reason I didn't buy the 50 dollar blister pack binos.

She said "In a perfect world, you'd be right"......

They fixed me right up ASAP.

I should have them send them back and tear them apart, I would bet money they have no cracked prism's. The glue that holds them in place probably gave out..... junk

I remember GregW telling me about his Swaro CS problems. I 100% believe him, as I totally trust him and his experiences. I have no reason to doubt you either OP. I've had Swaro bino's for years, and currently use a 10x50SV. I have dropped mine in the sand a couple of times over the past several years, and have sent them back to Swaro to clean the sand out of the moving parts twice during that time. They've never charged me anything, and they come back as new. That is the puzzling thing after hearing you guy's bad CS stories.

Irfubar, if in your shoes I'd be pissed too, big time. Also, to attempt to answer your question, If it were me I'd start over with Meopta Meostar HD's, mainly because they are so superbly built I don 't think you could tear one up even if you tried. I love the Toric's I had, but I did send them back once for fixing the eyecups that wouldn't stay up. Superb optics though.

If you're after usable optics, backed by companies that absolutely will take care of any problems no matter what, a guy is left choosing between Athlon, Vortex, Leupold, or maybe another I can't think of right now.

GPO, Steiner, Bushnell, Athlon, Vortex, Leupold & Burris

He just said he wasn't sure if the new guys would be around in 10 years. That includes GPO, and I can't think of one Burris bino I've ever even seen, anywhere.

If you are the second owner how do you know if they've never been dropped?

My experience and observation of others with Swaro is they stand behind their workmanship, but the warranty says abuse isn't covered.

Well, I thought their warranty service was pretty darn good when my brother left his on the side of the pick up and ended up driving over them and breaking them in half...I thought they were toast for sure..Sent them in and waited for the bad news..

The repair estimate was $150.00.. Labor free,parts at discount...Near as we can tell they just took his glass and placed then in a new housing. They came back just like brandy new..

Impressed me!!

I had always heard to ignore the warranty, from friends and others, as Swaro NA would basically make things right regardless of the warranty. Guess that isn't true. Or something changed at the service center.

I was impressed with their service when my LRF leaked. They even sent me a loaner while mine was getting fixed. And they basically rebuilt the sucker, with new glass. It looked like new. In hindsight, maybe all this fell under the 10 yr limit.

Do you work for Swaro? Things have changed since your guiding days...

I didn't abuse my three sets of bins either....

When was this?

This deer season.. Run over them in October..Got'em back in December

This deer season.. Run over them in October..Got'em back in December

Thanks...

Swaro better get their crap straight. There's a lot of fantastic options out there right now.

Must be hit and miss. Sent some 15’s in last year that took a tumble, replaced all 4 lenses and focus wheel for $125.

Thought that was more than fair.

I'm not a hater or a fanboy of anything. Here's my experience for context.

Interesting the comments, seems Swarovski is all over the map on this..... I can only relate what happened to me today... A $450 bill to repair bino's that are going for $500 on the used market.

As to the comment by Alpinecrick they worked fine for 3yrs then schit the bed after a month in my pack. They have not been dropped by me and show no signs of ever being dropped.

Maybe the bean counters had a meeting and this is the result?

Yes. They better be careful...

I'd call an independent repair facility for a second opinion, or quote for diagnosis. I couldn't bring myself to pay $450 to repair those old 8x30 SLC.