|
Joined: Dec 2013
Posts: 23,686 Likes: 1
Campfire Ranger
|
OP
Campfire Ranger
Joined: Dec 2013
Posts: 23,686 Likes: 1 |
Sent a scope in 3 weeks ago and haven't received an email or other confirmation that they received it. Is this normal? Or do they normally just repair and ship back with no communication?
|
|
|
|
Joined: Jan 2012
Posts: 1,115
Campfire Regular
|
Campfire Regular
Joined: Jan 2012
Posts: 1,115 |
I sent in a scope in early November and didn't get notification until around 3 weeks. They said it takes approx. 18 working days to get it back. That was pretty much the way it went. I think this must be the busy time for them.
|
|
|
|
Joined: Dec 2016
Posts: 220
Campfire Member
|
Campfire Member
Joined: Dec 2016
Posts: 220 |
Have to wonder if their custom shop reorg has affected service too. I have several I need to ship.
|
|
|
|
Joined: Jul 2014
Posts: 2,556
Campfire Regular
|
Campfire Regular
Joined: Jul 2014
Posts: 2,556 |
Their customer service is not nearly as good as it used to be.
You did not "seen" anything, you "saw" it. A "creek" has water in it, a "crick" is what you get in your neck. Liberals with guns are nothing but hypocrites.
|
|
|
|
Joined: Jan 2012
Posts: 1,131
Campfire Regular
|
Campfire Regular
Joined: Jan 2012
Posts: 1,131 |
Sent one in recently, took about 5 weeks to get it back. I did receive any communication (tracking #) until they shipped it back.
|
|
|
|
Joined: Sep 2004
Posts: 453
Campfire Member
|
Campfire Member
Joined: Sep 2004
Posts: 453 |
Sent in a VXIII 2.5-8 that gave up the ghost in mid December, and just received an email saying "We estimate your product to be completed in approximately 7 weeks from when your product arrived."
Looks like they're running just shy of 2 months backlog at the moment.
|
|
|
|
Joined: Feb 2010
Posts: 3,274
Campfire Tracker
|
Campfire Tracker
Joined: Feb 2010
Posts: 3,274 |
I sent in a banged up scope around the end of the first week of December and it was returned to me (fixed) a few days ago. No communication other than when I asked, and I got the "it usually takes about a month" line, which was pretty much spot on. But I had no idea what the prognosis was between the time I sent it in and the time I got it back (glad they didn't replace the scope, as the one I sent in worked perfectly).
Eliminate qualified immunity and you'll eliminate cops who act like they are above the law.
|
|
|
|
Joined: May 2013
Posts: 205
Campfire Member
|
Campfire Member
Joined: May 2013
Posts: 205 |
I live within driving distance. Dropped one off, filled out the form, and it came back good as new a couple weeks later. I think I got a tracking notice as soon as it shipped. This was probably 6 weeks or so ago
|
|
|
|
Joined: Oct 2004
Posts: 26,587 Likes: 17
Campfire Ranger
|
Campfire Ranger
Joined: Oct 2004
Posts: 26,587 Likes: 17 |
Sounds like their repair shop is busy.
|
|
|
|
Joined: Apr 2011
Posts: 151,839 Likes: 20
Campfire Savant
|
Campfire Savant
Joined: Apr 2011
Posts: 151,839 Likes: 20 |
I hope they aren’t going belly up
|
|
|
|
Joined: Dec 2013
Posts: 23,686 Likes: 1
Campfire Ranger
|
OP
Campfire Ranger
Joined: Dec 2013
Posts: 23,686 Likes: 1 |
Appreciate the replies. Hopefully they don't try to replace. It's got sentimental value. Only issue was power adjustment ring was tight as hell. Could barely turn it. Uncle had it on a .375 H&H and rear ring was jammed against the power ring. Assuming this had something to do with it.
|
|
|
|
Joined: May 2017
Posts: 4,926 Likes: 1
Campfire Tracker
|
Campfire Tracker
Joined: May 2017
Posts: 4,926 Likes: 1 |
Appreciate the replies. Hopefully they don't try to replace. It's got sentimental value. Only issue was power adjustment ring was tight as hell. Could barely turn it. Uncle had it on a .375 H&H and rear ring was jammed against the power ring. Assuming this had something to do with it. I had the same issue with a VX-II a couple of years ago after the scope was on a hard kicking .35 Whelen. Leupold fixed it promptly and returned. Screw in the erector assembly shook loose. Similarly problem with a Kahles 2.5-10x a year later. Neither scope lost zero, just hard to manipulate the power ring. Happy Trails
Life Member NRA, RMEF, American Legion, MAGA. Not necessarily in that order.
|
|
|
|
Joined: Nov 2006
Posts: 3,660
Campfire Tracker
|
Campfire Tracker
Joined: Nov 2006
Posts: 3,660 |
I hope they aren’t going belly up WOW, some will post anything to get to 36,000
|
|
|
|
Joined: Dec 2013
Posts: 23,686 Likes: 1
Campfire Ranger
|
OP
Campfire Ranger
Joined: Dec 2013
Posts: 23,686 Likes: 1 |
Appreciate the replies. Hopefully they don't try to replace. It's got sentimental value. Only issue was power adjustment ring was tight as hell. Could barely turn it. Uncle had it on a .375 H&H and rear ring was jammed against the power ring. Assuming this had something to do with it. I had the same issue with a VX-II a couple of years ago after the scope was on a hard kicking .35 Whelen. Leupold fixed it promptly and returned. Screw in the erector assembly shook loose. Similarly problem with a Kahles 2.5-10x a year later. Neither scope lost zero, just hard to manipulate the power ring. Happy Trails Same here. Never lost zero. Shoots groups like this
|
|
|
|
Joined: Nov 2005
Posts: 1,947
Campfire Regular
|
Campfire Regular
Joined: Nov 2005
Posts: 1,947 |
I sent in Vari-x II 3-9 a couple weeks ago due to floating zero. Just received an email this morning estimating 7 weeks for the repair. Either their service is slipping or they are awfully busy fixing non-existing erector issues with their scopes.
The truth angers those whom it does not convince
|
|
|
|
Joined: Aug 2005
Posts: 28,266 Likes: 7
Campfire Ranger
|
Campfire Ranger
Joined: Aug 2005
Posts: 28,266 Likes: 7 |
If that were Swaro you'd be lucky to get it back that fast. My buddy sent in his Zeiss spotter due to a broken focus wheel and it took them 7 months, not weeks.
It is irrelevant what you think. What matters is the TRUTH.
|
|
|
|
Joined: Dec 2009
Posts: 695
Campfire Regular
|
Campfire Regular
Joined: Dec 2009
Posts: 695 |
I think we're lucky that Leupolds are still USA made. I own >30 Leupolds - some old, some new. Rarely do they have to be returned but 6-8 weeks seems to be the norm. Probably the industry norm, too.
|
|
|
|
Joined: Nov 2006
Posts: 3,660
Campfire Tracker
|
Campfire Tracker
Joined: Nov 2006
Posts: 3,660 |
If that were Swaro you'd be lucky to get it back that fast. My buddy sent in his Zeiss spotter due to a broken focus wheel and it took them 7 months, not weeks. I had a Leica spotter with same issue and it took 9 months !!!!! The last Leupold that I sent in was in 2015, they had it fixed and back to me in 3 weeks.........sounds like things have changed
|
|
|
|
Joined: Jul 2012
Posts: 646
Campfire Regular
|
Campfire Regular
Joined: Jul 2012
Posts: 646 |
minox is a looooot looooonger!
|
|
|
|
Joined: Jan 2006
Posts: 7,205
Campfire Tracker
|
Campfire Tracker
Joined: Jan 2006
Posts: 7,205 |
I have sent back more Leupolds than I can count and it appears that ever since they got into the CDS game the repair times are significantly backlogged. Has to a be a direct effect of many a dialing scopes ( with no erector issues) needing fixed! I remember when they only had your set it and forget it scope for a week and it was on its way back. It took 6 weeks to get a generic MOA dial the last time I ordered one.....seriously?
|
|
|
|
579 members (1936M71, 1beaver_shooter, 1badf350, 1lesfox, 12344mag, 222Sako, 60 invisible),
2,637
guests, and
1,232
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
Forums81
Topics1,192,930
Posts18,498,641
Members73,983
|
Most Online11,491 Jul 7th, 2023
|
|
|
|