Long story short, I have misplaced(lost) the rear sight assembly to my Victory pistol. I installed a red-dot sight and forgot what I did with the sight I had to remove to install the slotted rail. Called Customer Support, took them a while to find the assembly I needed and said they would mail it to me free because it took a while to find it. Just a head's up on a good experience with S&W and their Customer Service. I need the to install the rear sight again for my son to have some cheap practice with open sights on a pistol. Need to work on his grip.
I've, pretty much, only had good experiences with them, too.
Only problem I ever had was their dropping the ball on sending me a replacement gun for a defective one I sent back to them. They told me they were sending me a new one. Then I waited and waited, then called, and they said they'd make sure it got done. I waited and waited, then called again, and no one seemed to know what was going on with it. They could see the order to send me one, but no one seemed to have done it. Finally someone promised to take personal responsibility to send it to me, and then I got it a couple days later. Someone just dropped the ball.
