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Joined: Dec 2004
Posts: 12,447
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Dec 2004
Posts: 12,447 |
HELPPPPPPPPPP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My youngest daughter's keyboard would not work on her computer, and she read a message that appeared that claimed to be a troubleshooting advisory, apparently, the advice on her computer said to restart and she did what it said, and now this is all you can get on the screen, and you can only turn it off and on. Pic of screen is attached. Any and all help appreciated! ![[Linked Image from i.imgur.com]](https://i.imgur.com/kQvHBRd.jpg) Lynn
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Joined: May 2003
Posts: 31,296 Likes: 10
Campfire 'Bwana
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Campfire 'Bwana
Joined: May 2003
Posts: 31,296 Likes: 10 |
Is this a Windows computer? Win 10?
Cleverly disguised as a responsible adult.
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Joined: Sep 2011
Posts: 61,244 Likes: 30
Campfire Kahuna
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Campfire Kahuna
Joined: Sep 2011
Posts: 61,244 Likes: 30 |
I can not offer any real help. My son-in-law says never respond to anything that comes over the internet.
These premises insured by a Sheltie in Training ,--- and Cooey.o
"May the Good Lord take a likin' to you"
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Joined: Dec 2004
Posts: 12,447
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Dec 2004
Posts: 12,447 |
Is this a Windows computer? Win 10? Windows 10
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Joined: May 2003
Posts: 31,296 Likes: 10
Campfire 'Bwana
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Campfire 'Bwana
Joined: May 2003
Posts: 31,296 Likes: 10 |
Lynn, If it's a Win 10, you may be able to start it in Safe Mode. See this LINKWait. I see that's if it's running. Instead, turn it off. Now, turn it on and just keep pressing the F8 key until it boots into SAFE MODE.
Last edited by RockyRaab; 03/27/20.
Cleverly disguised as a responsible adult.
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Joined: May 2003
Posts: 20,494
Campfire Ranger
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Campfire Ranger
Joined: May 2003
Posts: 20,494 |
Most likely malware, or S-S-S-Shudddddder. . . . . a Virus. Sorry, I cannot help. 
"Keep thy heart with all diligence; for out of it are the issues of life." (Prov 4:23)
Brother Keith
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Joined: Mar 2006
Posts: 11,666
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2006
Posts: 11,666 |
If you can start in Safe mode, try running Malwarebytes. You can usually load it from a thumb drive. Malwarebytes
Broncos are officially the worst team in the nation this year.
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Joined: Feb 2007
Posts: 4,208
Campfire Tracker
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Campfire Tracker
Joined: Feb 2007
Posts: 4,208 |
You're getting dumped into the EFI shell at boot up. Instead if ESC, try simply typing exit, and hitting enter. There are a multitude of things that can cause this, I'd try popping the CMOS battery out and putting it back in.
The DIPCHIT ADD, after a morning of drinking:
You despair, repeatedly, constantly! daily basis?
A despair ninny.
Sack up, despire ninny.
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