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Joined: Oct 2008
Posts: 3,943
Campfire Tracker
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OP
Campfire Tracker
Joined: Oct 2008
Posts: 3,943 |
I am not a backpack hunter in the sense that this sub-forum is dedicated to, but I know this group of members is more focused on technical equipment, clothing and brands than other sub-forums which is why I am posting this here.
I have several pieces of First Lite's clothing and have been very pleased with them. One piece was their Kanab 2.0 pants. Unfortunately, after several years of ownership, these finally developed a tear just right of the fly (pretty tough spot for a repair) during this past hunting season. My wife was hopeful that she could repair them if she could get a piece of material to patch with. So I reached out to First Lite via email to see what they could do. I was not expecting much though, given that these pants had been discontinued for a while. But who knows, maybe they had some material on hand that would work.
Fran Magee (Customer Service Representative) responded and was very nice to deal with. Without much back and forth, she asked for my mailing address and assured me a piece of material was going in the mail the next day. I knew it would be a few days and left it at that. That was back in mid-February and I just realized a few days ago that nothing ever showed up. Responding to the same email, I asked if this went out and if she had a tracking number since I never saw anything. She said it was indeed mailed but had no idea what happened and then said she was putting another one in the mail. That piece did show up at the house yesterday. I was expecting one, maybe two 3"x3" or 4"x4" squares...what I got in the mail was a square foot of material. Now I just have to get this on the wife's "To-Do" list which may be the biggest challenge yet.
Not exactly earth shattering or a big ticket item, but it was nice to see the company respond and take care of such a minor issue in such a positive way. Being as how these pants have been discontinued for a bit, they very easily could have said "sorry, those are discontinued, but feel free to buy a pair of our current product line." It pleased me that this wasn't the tact they chose and just wanted to share with the group.
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Joined: Dec 2005
Posts: 4,317
Campfire Tracker
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Campfire Tracker
Joined: Dec 2005
Posts: 4,317 |
Thanks for sharing that. Good to know there are real people on the other end of the line.
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Joined: Apr 2006
Posts: 7,185
Campfire Tracker
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Campfire Tracker
Joined: Apr 2006
Posts: 7,185 |
I wrote and asked them questions and never heard from them. I have 4 pieces of their clothing. Kuiu answers every question the same day or the next at the latest so I pretty much have converted to them.
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Joined: Mar 2005
Posts: 11,706
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,706 |
My son had a zipper break on a pair of First Lite pants. He took some pictures and e-mailed the company. First Lite exchanged the pants with a new pair within the week. Seemed like fair service.
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Jun 2012
Posts: 17,101
Campfire Ranger
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Campfire Ranger
Joined: Jun 2012
Posts: 17,101 |
i worte the copany off as soon as Rinella bought it.
The government plans these shootings by targeting kids from kindergarten that the government thinks they can control with drugs until the appropriate time--DerbyDude
Whatever. Tell the oompa loompa's hey for me. [/quote]. LtPPowell
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Joined: Feb 2013
Posts: 1,433
Campfire Regular
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Campfire Regular
Joined: Feb 2013
Posts: 1,433 |
i worte the copany off as soon as Rinella bought it. Why?
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Joined: Dec 2009
Posts: 4,638
Campfire Tracker
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Campfire Tracker
Joined: Dec 2009
Posts: 4,638 |
I got rid of all my FL stuff after I figured out it isn’t very durable.
I probably hit more elk with a pickup than you have with a rifle. I have yet to see anyone claim Leupold has never had to fix an optic. I know I have sent a few back. 2 MK 6s, a VX-6, and 3 VX-111s.
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Joined: Jun 2011
Posts: 927
Campfire Regular
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Campfire Regular
Joined: Jun 2011
Posts: 927 |
The FL gear I have is excellent and have a ridiculously wide comfortable temp range and are very light.
Their zippers do suck though and their pine/green color seems to get stained super easily with grease - like it’s a magnet for grease stains. They’re not very thorn resistant either.
Last edited by alukban; 05/02/21.
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Joined: Jan 2008
Posts: 17,314 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jan 2008
Posts: 17,314 Likes: 1 |
I ripped the schidt out of a brand new Uncompargerambhbvffa jacket trying to put my hands into the pockets with a pack on. They replaced it without any drama.
Screw you! I'm voting for Trump again!
Ecc 10:2 The heart of the wise inclines to the right, but that of a fool to the 24HCF.
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Joined: Feb 2019
Posts: 995
Campfire Regular
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Campfire Regular
Joined: Feb 2019
Posts: 995 |
I have a far amount of their product. It’s good fair gear if bought on sale. A season or two of hard hunting and it will need replacement.
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Joined: Aug 2015
Posts: 860
Campfire Regular
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Campfire Regular
Joined: Aug 2015
Posts: 860 |
I tried to order an Uncomphagre Puffy in ASAT. they had none available and sent out another color, kinda a coffee colored brown. I never opened the little bag it came in. Whatever was in there didn/t have enough insulation in it to keep a bird warm. Sent it back. Designer outfits to be warn around town or trips to Cabela/s for weddings.
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Joined: Mar 2005
Posts: 11,706
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,706 |
I tried to order an Uncomphagre Puffy in ASAT. they had none available and sent out another color, kinda a coffee colored brown. I never opened the little bag it came in. Whatever was in there didn/t have enough insulation in it to keep a bird warm. Sent it back. Designer outfits to be warn around town or trips to Cabela/s for weddings. Based on your experience of not wearing it?
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Jan 2006
Posts: 4,704
Campfire Tracker
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Campfire Tracker
Joined: Jan 2006
Posts: 4,704 |
I have a few pieces of FL and like it. Never needed to contact customer service for a return, but a few years back, before I owned any FL, I called to ask questions and was impressed with people I talked with.
They knew the product and it was like having a casual conversation. Not like calling some places where the person on the other end reads the product description to you and you can tell they have no idea what they sell.
Last edited by Lonny; 05/03/21.
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Joined: Apr 2004
Posts: 4,278
Campfire Tracker
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Campfire Tracker
Joined: Apr 2004
Posts: 4,278 |
Plumdog,
You really don't know anything. The "Puffy" is a very warm coat. Its insulation puffs right back after the jacket is unpacked. With a hoody underneath and Puffy for outside I have pretty much handled some pretty tough Co conditions.
Of course living in Florida you would know what cold is......
Lefty
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Joined: Nov 2011
Posts: 1,339
Campfire Regular
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Campfire Regular
Joined: Nov 2011
Posts: 1,339 |
I tried to order an Uncomphagre Puffy in ASAT. they had none available and sent out another color, kinda a coffee colored brown. I never opened the little bag it came in. Whatever was in there didn/t have enough insulation in it to keep a bird warm. Sent it back. Designer outfits to be warn around town or trips to Cabela/s for weddings. You should have tried it. The Uncompaghre is very warm. Best puffy I've owned in fact.
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Joined: Jun 2011
Posts: 927
Campfire Regular
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Campfire Regular
Joined: Jun 2011
Posts: 927 |
I like the Uncomphagre so much that I have 3 of them
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Joined: Mar 2005
Posts: 11,706
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,706 |
The Uncomphagre vest is a vital part of my layering system.
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Aug 2015
Posts: 860
Campfire Regular
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Campfire Regular
Joined: Aug 2015
Posts: 860 |
Plumdog,
You really don't know anything. The "Puffy" is a very warm coat. Its insulation puffs right back after the jacket is unpacked. With a hoody underneath and Puffy for outside I have pretty much handled some pretty tough Co conditions.
Of course living in Florida you would know what cold is......
Lefty Hey Lefty, I lived in Colorado From 1965 to 2020 and hunted elk every one of those years. Got cold a couple times too.
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Joined: Jul 2010
Posts: 886
Campfire Regular
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Campfire Regular
Joined: Jul 2010
Posts: 886 |
I have a pair of insulated pants I can zip over others when I am sitting/glassing and a jacket. I have been very happy with them for late season use in MT.
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Joined: Oct 2017
Posts: 433
Campfire Member
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Campfire Member
Joined: Oct 2017
Posts: 433 |
i worte the copany off as soon as Rinella bought it. Why? +1
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