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Joined: Jun 2019
Posts: 77
Campfire Greenhorn
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OP
Campfire Greenhorn
Joined: Jun 2019
Posts: 77 |
I recently bought a 48 gun safe from Lowe’s that was leftover from Black Friday. I got the safe on clearance since it was the last one. Once I got the huge thing wrestled in my garage, I discover that the safe won’t open because either the lock is malfunctioning or the handle won’t engage the bolts or both. I’ve been dealing with Cannon support for two weeks and they finally tell me that they won’t cover it under the warranty since I bought it at a discount. Lowe’s is out of them so I can’t carry it back and exchange it, only return. My gripe is that I’ve paid someone to help me move it and if I return it, I’ll be out that money (two trips) with nothing to show. Cannon warranties suck. Anybody have experience with not being able to open a safe?
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Joined: Jun 2020
Posts: 10,217 Likes: 7
Campfire Outfitter
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Campfire Outfitter
Joined: Jun 2020
Posts: 10,217 Likes: 7 |
I’ve read before of people having the same problem with Cannon safes it seems to be a known issue. That Cannon won’t stand behind their product and fix it is horrible customer service. It’s a factory new safe that Cannon allowed to ship. How much you paid for it or that it was on clearance should have nothing to do with anything IMO.
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Joined: Feb 2007
Posts: 2,072
Campfire Regular
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Campfire Regular
Joined: Feb 2007
Posts: 2,072 |
Is it an electronic or dial mechanism.
Writing from the gateway to the great BluMtns in southeastern Washington.
Just remember, "You are the trailer park and I am the tornado". Beth Dutton, Yellowstone.
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Joined: Aug 2012
Posts: 2,437
Campfire Regular
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Campfire Regular
Joined: Aug 2012
Posts: 2,437 |
How the f ck does what you paid for it have anything to do with the warranty? That's a buncha crap. You have a receipt. It has a date on it. The warranty runs from the date on the receipt, and no other numbers matter. Climb up a little higher on the Cannon support tree and shake a higher-paid branch!
"Keep your mouth shut, work hard. Life is tough. Work through it.” -- Stetson Bennett, Quarterback, Georgia Bulldogs
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Joined: Jun 2012
Posts: 4,774
Campfire Tracker
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Campfire Tracker
Joined: Jun 2012
Posts: 4,774 |
Yeah, the discount thing is a way for them to hide from responsibility. They got the same money regardless, it didn't affect them none.
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Joined: Feb 2009
Posts: 4,862 Likes: 5
Campfire Tracker
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Campfire Tracker
Joined: Feb 2009
Posts: 4,862 Likes: 5 |
It's on Lowes. Deal with them and don't let up until you get it fixed.
“Some ideas are so stupid that only intellectuals believe them.” ― G. Orwell
"Why can't men kill big game with the same cartridges women and kids use?" _Eileen Clarke
"Unjust authority confers no obligation of obedience." - Alexander Hamilton
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Joined: Jun 2019
Posts: 77
Campfire Greenhorn
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OP
Campfire Greenhorn
Joined: Jun 2019
Posts: 77 |
Electronic dial. I have the code, replaced battery, etc. I even have the backup keys. I can’t get the handle to engage the bolts. It just turns in circles almost as if the linkage is broken, which I think is what has happened. Cannon warranty support has given me the absolute run around.
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Joined: Jul 2007
Posts: 2,074 Likes: 3
Campfire Regular
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Campfire Regular
Joined: Jul 2007
Posts: 2,074 Likes: 3 |
"Social order at the expense of Liberty is hardly a bargain” de Sade "He who'll not reason is a Bigot, he who cannot is a Fool, and he who dares not is a Slave."SirWilliamDrummond
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Joined: Jun 2019
Posts: 77
Campfire Greenhorn
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Campfire Greenhorn
Joined: Jun 2019
Posts: 77 |
In Lowe’s defense, they will give me my money back but I don’t won’t the hassle of loading it back up. This should be Cannon’s problem to fix.
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Joined: Jan 2006
Posts: 5,711 Likes: 7
Campfire Tracker
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Campfire Tracker
Joined: Jan 2006
Posts: 5,711 Likes: 7 |
I had a Winchester safe lock freeze up the first month I owned it. Safe was in the lowest level of our house 13 steps down. Winchester sent a crew to my house to retrieve the safe, paid me what I paid for it, and gave me another $150 for the initial trouble to get the safe from Costco to the level in my house. I replaced it with another Winchester.
My biggest fear is when I die my wife will sell my guns for what I told her they cost.
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Joined: May 2002
Posts: 10,649 Likes: 2
Campfire Outfitter
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Campfire Outfitter
Joined: May 2002
Posts: 10,649 Likes: 2 |
Have a locksmith check it out? Might be money well spent.
Stupidity has its way, while its cousin, evil, runs rampant.
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Joined: Jan 2016
Posts: 12,117 Likes: 13
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2016
Posts: 12,117 Likes: 13 |
Unless it was marked defective before you bought it you should be able to take it back and get a refund or replacement.
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Joined: Jun 2002
Posts: 131,916 Likes: 51
Campfire Sage
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Campfire Sage
Joined: Jun 2002
Posts: 131,916 Likes: 51 |
I recently bought a 48 gun safe from Lowe’s that was leftover from Black Friday. I got the safe on clearance since it was the last one. Once I got the huge thing wrestled in my garage, I discover that the safe won’t open because either the lock is malfunctioning or the handle won’t engage the bolts or both. I’ve been dealing with Cannon support for two weeks and they finally tell me that they won’t cover it under the warranty since I bought it at a discount. Lowe’s is out of them so I can’t carry it back and exchange it, only return. My gripe is that I’ve paid someone to help me move it and if I return it, I’ll be out that money (two trips) with nothing to show. Cannon warranties suck. Anybody have experience with not being able to open a safe? I'm glad, at least, that you can return it for a refund, despite being out the transportation cost.
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Joined: Jan 2021
Posts: 477 Likes: 1
Campfire Member
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Campfire Member
Joined: Jan 2021
Posts: 477 Likes: 1 |
Drill a little hole in the top, fill it with water & lower a small amount of explosive into the center on a wire. When you blow the charge, the door will fly right off.
Saw Robert De Niro do it in a movie.
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Joined: Mar 2009
Posts: 1,869 Likes: 4
Campfire Regular
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Campfire Regular
Joined: Mar 2009
Posts: 1,869 Likes: 4 |
I may be wrong but I think there is a shear pin on most safe wheels that is designed to shear if too much force is applied. That sounds like what is happening with this safe but you would think Cannon would have brought that issue up in your correspondence with them.
Like I said, I could be wrong.
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Joined: Nov 2014
Posts: 673
Campfire Regular
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Campfire Regular
Joined: Nov 2014
Posts: 673 |
Bump it up the chain at Cannon - ask for VP for customer service. Don't stop after 1 bump either....
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Joined: Mar 2006
Posts: 2,674
Campfire Regular
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Campfire Regular
Joined: Mar 2006
Posts: 2,674 |
Sorry about your trouble ,but Thank you for telling us ,This is a major brand of safes ,I know not to buy from them now
NRA Life Member
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Joined: Oct 2006
Posts: 1,940 Likes: 5
Campfire Regular
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Campfire Regular
Joined: Oct 2006
Posts: 1,940 Likes: 5 |
Sounds like the shear bolt has been sheared.
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Joined: Jan 2006
Posts: 69,486 Likes: 18
Campfire Kahuna
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Campfire Kahuna
Joined: Jan 2006
Posts: 69,486 Likes: 18 |
Cannon got their money. Lowes is who discounted it.
“In a time of deceit telling the truth is a revolutionary act.” ― George Orwell
It's not over when you lose. It's over when you quit.
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Joined: Jan 2004
Posts: 11,407 Likes: 1
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2004
Posts: 11,407 Likes: 1 |
https://cannonsafe.com/warrantyI don't see anything in here saying "if you bought it cheap from a retailer we ain't gonna fix it"
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