I had a black spec of paint on the interior of a lens in a new 4 x 36 Kaps, I sent it back to Germany and got it back w/in three weeks fixed. I did have to pay the shipping to, but not back to me from Germany.
So all of you wondering about Kaps, they ship and repair just fine. I have two 4 x 36 Kaps scopes waiting for a gun to mount them on. And yes I do order several scopes at a time.
When Zeiss Conquests were $299.00 for the 1.8 -5.5 x 38 I ordered 3 from CameraLand.
When CDNN offered the Kahles 2-7 x 36 and the rimfire version, I ordered 7 @ $599.00, YES seven scopes.