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Joined: Feb 2009
Posts: 13,010
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Feb 2009
Posts: 13,010 |
Most of y’all may be aware of this. Class action suit over it. Browning is refinishing the stocks. Good thing. It saves me a headache…. Just use UPS to ship it…..
I am the way, the truth, and the life: no one comes to the Father but by me. John 14:6
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Joined: Dec 2021
Posts: 118
Campfire Member
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Campfire Member
Joined: Dec 2021
Posts: 118 |
I just got my 10 gauge out of back corner of my safe 3 weeks ago. Haven’t used it in a long while. It’s got the bad finish on it. Filled out the form about 3 weeks ago on brownings site. Haven’t heard a word. No email or nothing.
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Joined: Feb 2009
Posts: 13,010
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Feb 2009
Posts: 13,010 |
Probably overloaded with returns…..
I am the way, the truth, and the life: no one comes to the Father but by me. John 14:6
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Joined: Feb 2004
Posts: 5,682
Campfire Tracker
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Campfire Tracker
Joined: Feb 2004
Posts: 5,682 |
I filled out my request online at the end of September and was sent an email with a shipping label on October 2nd. It was shipped back on November 8th.
Jim
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Joined: Feb 2012
Posts: 84
Campfire Greenhorn
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Campfire Greenhorn
Joined: Feb 2012
Posts: 84 |
I sent my BAR in March of last year, seems like I had it back within a month or so. Looked like they had done some kind of treatment to it and not a completely new stock, but it was fixed...just no more duratouch.
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Joined: Feb 2009
Posts: 13,010
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Feb 2009
Posts: 13,010 |
Probably dipped it. Glorified decal.... But it works.
I am the way, the truth, and the life: no one comes to the Father but by me. John 14:6
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Joined: Nov 2013
Posts: 109
Campfire Member
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Campfire Member
Joined: Nov 2013
Posts: 109 |
My X bolt took 6 weeks. Came back a shiny black. Looks terrible...
Eric
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Joined: Dec 2015
Posts: 5,539 Likes: 1
Campfire Tracker
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Campfire Tracker
Joined: Dec 2015
Posts: 5,539 Likes: 1 |
Mine took 3 months, didn't come back with the same camo it had on it FYI, they are supposed to send you a shipping box and pay the shipping both ways.
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Joined: Feb 2009
Posts: 13,010
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Feb 2009
Posts: 13,010 |
I am the way, the truth, and the life: no one comes to the Father but by me. John 14:6
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Joined: Feb 2022
Posts: 355
Campfire Member
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Campfire Member
Joined: Feb 2022
Posts: 355 |
Sent in my bps shadow grass camo and took about 6 months to get back….it was like pine tar before I sent in and came back a different camo but at least able to use it
I have a very strict gun control policy: if there's a gun around, I want to be in control of it.
NRA Life Member
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Joined: Oct 2016
Posts: 151
Campfire Member
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Campfire Member
Joined: Oct 2016
Posts: 151 |
I sent one back in 2017 for bad finish Man they slow Ended up sending me a new gun
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Joined: Feb 2009
Posts: 4,313
Campfire Tracker
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Campfire Tracker
Joined: Feb 2009
Posts: 4,313 |
I’ve sent 2 back. Both showed up within 3 weeks of sending them in.
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Joined: Jan 2021
Posts: 121
Campfire Member
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Campfire Member
Joined: Jan 2021
Posts: 121 |
Sent a Turkey gold back they put a new stock and forearm but they didn’t match reciver and barrel and no Turkey federation markings on stock. I then sent back and they put some kind of harsh cleaner on the metal now finish on metal is flaking off. Now they said there's nothing they can do. I then told the manager one thing he could do for me and he hung up. Good luck with Browning customer service They suck.
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Joined: Feb 2012
Posts: 1,372
Campfire Regular
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Campfire Regular
Joined: Feb 2012
Posts: 1,372 |
My question is why can't I just send them the stock? I don't want to have to remove the scope and then sight it back in.
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Joined: Feb 2009
Posts: 13,010
Campfire Outfitter
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OP
Campfire Outfitter
Joined: Feb 2009
Posts: 13,010 |
Ought to be able to if the stock were the only issues.
I am the way, the truth, and the life: no one comes to the Father but by me. John 14:6
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Joined: Apr 2013
Posts: 633
Campfire Regular
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Campfire Regular
Joined: Apr 2013
Posts: 633 |
Sent my A-bolt in back in January. Never heard a word from Customer Service so I called last week. Told me it was scheduled to be completed and shipped back in mid July. WTF?? Takes 6 months to replace a stock? I was not happy and the CS guy knew it. He said let me go in the shop and check on it. Came back and said it should be back next month. Only 3 months. Not impressed at all.
G23
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Joined: Feb 2004
Posts: 5,278
Campfire Tracker
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Campfire Tracker
Joined: Feb 2004
Posts: 5,278 |
I've had the same experience as Winchester88. Called Browning CS, they sent me a label, I shipped the rifle, had it back within a month. Sorry to hear some of you have had such problems with them.
If you want to get me going on customer service, let's talk McMillan customer service and quality control...or should I say lack of both?
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Joined: Feb 2008
Posts: 36
Campfire Greenhorn
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Campfire Greenhorn
Joined: Feb 2008
Posts: 36 |
I had to ship back 2 guns last year. I got them both back within a few months, however one had to go back due to poor quality. The second time took around a month and it was so badly bedded I wound up taking it to my smith and having him fix what they did. They would not ship me a stock to replace mine, I had to send the whole gun back to them for them to replace it. I did get 2 non sticky stocks out of it, but it did cost me ammo resighting them in.
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