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Joined: Apr 2002
Posts: 587
Campfire Regular
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OP
Campfire Regular
Joined: Apr 2002
Posts: 587 |
Is anyone else having trouble reaching these guys? The voicemail says to email and I've done that days ago and no response. It also said to text and I have and again no response.
Does anyone know what's going on?
Thanks,
BBQ
"Giving freaks a pass is the oldest tradition in Montana."
Thomas McGuane
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Joined: Sep 2007
Posts: 206
Campfire Member
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Campfire Member
Joined: Sep 2007
Posts: 206 |
Their customer service response is extremely slow, to almost non-existent!!!
This has been my experience.
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Joined: Jun 2001
Posts: 2,000
Campfire Regular
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Campfire Regular
Joined: Jun 2001
Posts: 2,000 |
Their customer service response is extremely slow, to almost non-existent!!!
This has been my experience. ^^^^^^^ THIS
~Molɔ̀ːn Labé Skýla~
“Fear thou not; for I am with thee: be not dismayed; for I am thy God: I will strengthen thee; yea, I will help thee; yea, I will uphold thee with the right hand of my righteousness.”
ISAIAH 41:10
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Joined: Jan 2010
Posts: 8,021 Likes: 2
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2010
Posts: 8,021 Likes: 2 |
Other than that, great company. Lol. LMAO
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Joined: Jun 2005
Posts: 13,387
Campfire Outfitter
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Campfire Outfitter
Joined: Jun 2005
Posts: 13,387 |
Is anyone else having trouble reaching these guys? The voicemail says to email and I've done that days ago and no response. It also said to text and I have and again no response.
Does anyone know what's going on?
Thanks,
BBQ Whether you purchased through us, direct through Arken or from another retailer, if we we can assist you please feel free to PM me, e-mail me at gr8fuldoug  aol.com (this is best so I can forward your e-mail to my contact at Arken) or call me
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Joined: Apr 2009
Posts: 18,926
Campfire Ranger
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Campfire Ranger
Joined: Apr 2009
Posts: 18,926 |
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Joined: Apr 2004
Posts: 42,819 Likes: 4
Campfire 'Bwana
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Campfire 'Bwana
Joined: Apr 2004
Posts: 42,819 Likes: 4 |
Well I've bought an Arken from Doug three times...
Can't ask for better customer service than what Doug provides...
the man understands on how import customer service is too a business...
would rather have a mediocre scope in quality back by excellent customer support,
vs the best scope ever built, and not being able to get ahold of someone when you need it..
Way to Go Doug!
"Minus the killings, Washington has one of the lowest crime rates in the Country" Marion Barry, Mayor of Wash DC
“Owning guns is not a right. If it were a right, it would be in the Constitution.” ~Alexandria Ocasio Cortez
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Joined: Apr 2002
Posts: 587
Campfire Regular
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OP
Campfire Regular
Joined: Apr 2002
Posts: 587 |
Big shoutout to Doug at Cameraland!
He just single-handedly got an immediate response from Arken after I failed for several days to get a return authorization started AND THIS IS ON A SCOPE HE DID NOT SELL TO ME! He didn't have a "dog in the fight" as we say but took it upon himself - and took his time - to help me out.
I normally do buy from Camerland but on this particular scope, I did not check to see that they were also running the same sale as Arken.
I will in the future and I will also be a loyal customer of Camerland as long as I'm in this game and hope you all will as well.
BBQ
"Giving freaks a pass is the oldest tradition in Montana."
Thomas McGuane
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Joined: Oct 2016
Posts: 1,734
Campfire Regular
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Campfire Regular
Joined: Oct 2016
Posts: 1,734 |
Solid customer service, accept no substitute !
B L M - Bureau of Land Management
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