So I have a new company managing my health insurance. It's all being automated now. So they needed copies of Birth and Marriage Certificates to verify my dependents. No worries.
So I'm talking to the guy on the phone about faxing these documents. He actually says to me, and I quote, "Don't FAX the originals, because we can't send them back."
Jeeeeeezzzzzusssss. I didn't know what to say. These people are now in charge of my medical insurance. With ongoing care issues, I'm scared.
And before anyone says it, this has nothing to do with California. This company is in Michigan.