Found this on their website... I wonder if this will lead to a "tech-line" etc...
bhtr
Case Customer Assistance
01-Jul-2010
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Case Customer Assistance (866-542-2736) provides you with 8:00am - 11:00pm, seven-day-a-week* access. From people, products, and parts support, one call connects you to resources to keep your operation running during the times most critical to your profitability.
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Case Customer Assistance will help you maximize uptime, which increases the productivity of your Case equipment along with your return on investment. Your complete satisfaction is our only goal. Together, your dealer and Case Customer Assistance are here for you whenever you need help