Home Forums Hunting & Shooting Hunting Optics MIDWAY EXPERIENCE

That depends on what you mean by culpability.You were very vague in your original statement( you know what that means).To suggest that it may take a little longer than normal because of a choice is reasonable. The responsibility to deliver the goods in a timely manner however is entirely on the shipper.

If any of you Midway fans have 'bears scope, please send it back. He's down to about 75 of them now and really needs this one.

I have never had a problem with midway. however in recent years the dealer program has really started to become a joke. in many cases the "dealer" price is more than the public pays at other places. I have tended to order less and less from them as the years have went by. many items have no dealer discount anymore. some of us that have FFL's don't pay full price for pretty much anything gun related. as a result for high ticket optics in particular I buy elsewhere.

I think midway's retail prices are really high I am surprised they do as well as they do with the general public.

Yes, I am well aware of what that means. I also know you to be partly wrong. A few months ago, I shifted career paths within my company, I am now 1/3 of the management of a large Distribution facility. Here is what happens:
You the buy, have shipping options, but if you choose the cheapest without tracking, it is not the seller's responsibility, it is that of the shipper, and thanks so much for confirming/pointing that out above. The shipper in this case is USPS. Now in our, and I am betting Midway's case, we give the package ample time to get there if it is sitting in a sort facility or mistaken as to class, it is usually shipped 3rd class by USPS (thier rule, not mine) so this may take weeks for it to get to where it is going, if in fact it ever gets there. All the sort locations in route must be ID'd, then checked to see if it is there. Only after all of this happens can a determination be made as to what, if anything, to do, but I am going to hit you with some reality from Midway's point of view, if it ships general USPS post, they have no control over it once it leaves thier hands, and that is their statement to me. So if he chose "Best Way", which is one of thier options, per Midway, not me, and pointed out by you, once it leaves their hands, it is on the shipper

I'm sure that's all true but Midway still has the responsibility to make sure the purchaser receives his product in a timely fashion even if they have to ship him a new one in their preferred manner, and I assume they likely will if enough time goes by . If choosing the cheapest shipping option causes them that problem then they should remove that option from their choices.

My experience with the new UPS to USPS hand-off shipping method has been less than stellar - more or less pathetic. At the moment I have a small package that's been back and forth between Midway and the USPS terminal adjacent the UPS terminal, at least 3 times.

lambrb.... I ordered a product from a mail order retailer. I followed their instructions and paid for the product. Midway has not told me how it was shipped or even if it was shipped [and I asked} Now it is my fault that I don't have the product I paid for? I must say that is an interesting concept. If that is your company's business model than I hope I don't have to do business with you.

No, I did not say it was your fault...I said you had culpability, in our case, we make good, we have to, as our products are used to clean cleanrooms and labs where tools are prepped for surgery, surgical rooms, and diabetic use needles, to name a few. We make good, which is why we are on the rise to be the dominant in our industry, but you need to realize that shippers, not seller, and sometimes sellers, not shippers, make mistakes, and going the cheapest route is the most likely way to have it happen. had you used any shipping method requiring a tracking number, from order pick to final delivery, there would be a very obvious trail. midway is like anyone else, they understand that people may make a buy decision based upon shipping costs, so they offer it.

Do I think they will make good? Yes, I have every confidence of it. Do I think if it is not in a manner or time that is satisfactory to you that you should be upset? No, I do not.

You don't have to like it, but that is how it is, plain and simple, don't hate on me for being willing to say it.

edit to just watch ....

iambrb As I've said in post, I don't know how it was shipped or if it was shipped. Midway confirmed to me a label was produced but could not confirm shipping. You say I am at fault. Please advise me how you know it was shipped and by who.

elliesbeear, what I keep saying and you are not hearing is that unless you pay for the shipping method that involves a tracking number, than thing like this can & do happen, and it looks like it did. That tracking number actually provides a bit more info, in that it proves that the shipper got it. What Midway has is basically a 'pick ticket', and that means it may of may not have been picked. So, until they prove otherwise, you wait. That is the nature of the option you chose.

PS - this is why my company went away from this system. for this very reason.

iamlb Hmmm, please tell what tracking number you refer to...and specify the information you have that the item actually left midway

All companies ship with tracking of some kind.
It is standard even with USPS packages. I am
doubtful Midway is any different.
That is why they track, to prove delivery, otherwise they
will be shipping another one.

I've been watching this discussion.

Bottom line, if Midway can't confirm product went out the door, then it doesn't matter what shipper the OP chose or non-chose, this is on Midway.

My advice to him is to call their customer service line, possibly get a supervisor right from the git-go, and insist they ship product immediately. He can return the duplicate item if it shows up.

This is a warehouse mistake, responsibility hasn't passed to the shipper if there's no record of product being shipped.

I don't, you don't listen very well - until Midway can show that it has or has not left, then you wait.

I guess what I should have done is just to fully agree with you, I guess since you thought you should order it & was doing Midway such a huge favor for doing so, they should be on the phone to sweet talk you every hour so your ego isn't further ruffled.

Pass the popcorn please...........

iambrb Sir, I wish you well in your career change.

The buyer delivered the money.
It's on Midway to deliver the goods.
Tracking numbers and carriers are not the responsibilities of the consumer who paid.
I'm sure if you called Larry, he'll take time out from posing for pictures and making gunsmithing vids to make this right.

I have always liked Midway but haven't bought much in the past few years as their S&H costs became exorbitant . I often found myself paying 20% or more for shipping.

I usually make sure a package was not left in an other than usual place if i was not home. Fed ex left package at a door of the house that is obviously not used. Took a week to figure out what happened.