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Joined: Apr 2009
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Campfire Tracker
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OP
Campfire Tracker
Joined: Apr 2009
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I bought myself a new Citori Lightning Featherweight for a welcome home from Iraq present. Its been lightly used and well taken care of. The silver colored receiver started corroding. I sent it back to Browning. They told me it cost to much to fix and offered me %40 off MSRP of a similar gun. price? $2500! Screw Browning. Never again
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Joined: May 2006
Posts: 4,058
Campfire Tracker
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Campfire Tracker
Joined: May 2006
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Sorry to hear that. I have been very happy with the Citori that I purchased new almost 20 years ago.
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Joined: Apr 2009
Posts: 4,369 Likes: 3
Campfire Tracker
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OP
Campfire Tracker
Joined: Apr 2009
Posts: 4,369 Likes: 3 |
Bad enough they made a gun that isn't right, but not standing by it is inexcusable.
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Joined: Jan 2005
Posts: 12,359
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2005
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Yes, instead of 40% off it should be at least, here's a new one, let us know if you have any problems with it!
Thanks for your service, too , sir!
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Joined: Nov 2003
Posts: 67,774 Likes: 6
Campfire Kahuna
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Campfire Kahuna
Joined: Nov 2003
Posts: 67,774 Likes: 6 |
well, they are a Belgian company.
Sam......
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Joined: Jul 2004
Posts: 4,722
Campfire Tracker
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Campfire Tracker
Joined: Jul 2004
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That's a shame they did that. Wonder what Berretta woulda done?
"Americans have the right and advantage of being armed-unlike the citizens of other countries whose governments are afraid to trust the people with arms." James Madison
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Joined: Apr 2009
Posts: 4,369 Likes: 3
Campfire Tracker
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OP
Campfire Tracker
Joined: Apr 2009
Posts: 4,369 Likes: 3 |
I told them I was done with Browning. He said OK
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Joined: Nov 2008
Posts: 4,944
Campfire Tracker
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Campfire Tracker
Joined: Nov 2008
Posts: 4,944 |
That's a shame they did that. Wonder what Berretta woulda done? I'd wager they'd have made it right. I know the guys at Beretta, and they are first rate (and that includes their service).
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Joined: Aug 2005
Posts: 9,970
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2005
Posts: 9,970 |
Hmm... I'm considering a citori 725 and it makes me wonder.
Got any pictures to show us? Did you talk to the guys manager?
Any details missing? what were you using it for? did it rust in storage?
Other than that, How was the show Mrs. Lincoln?
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Joined: Sep 2010
Posts: 3,891
Campfire Tracker
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Campfire Tracker
Joined: Sep 2010
Posts: 3,891 |
I had a 16 ga citori and the receiver would discolor if you didn't stay after it. it is not a durable finish IMHO. Sorry for your problem and thank you for your service in Iraq
Last edited by bangeye; 07/24/14.
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Joined: Jan 2007
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Campfire Ranger
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Campfire Ranger
Joined: Jan 2007
Posts: 20,813 |
http://www.shotgunworld.com/bbs/viewtopic.php?t=357470It is not just Browning. If you are referencing discoloration I had the same thing happen around the tang and safety of a Beretta silver finished DT-10. Used that shotgun a good bit at one time and came to accept it as normal wear and tear. Flitz would remove most of it, but it would return quickly. Perhaps varying acid/base balance of differing individuals hand moisture may have something to do with it.
Last edited by battue; 07/24/14.
laissez les bons temps rouler
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Joined: Apr 2009
Posts: 4,369 Likes: 3
Campfire Tracker
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OP
Campfire Tracker
Joined: Apr 2009
Posts: 4,369 Likes: 3 |
I asked for the manager, he said he was the manager. I used that gun on a pheasant hunt and several dove hunts. Shot skeet with it occasionally. I'm as anal as they come about cleaning my guns. Always wiped down the day it was used and put in a gunsafe with a dehumidifier in it. I'll post pictures of it when Browning sends it back. All he offered was 40% off MSRP of a new equivalent gun. He said it would be $2500! He really didn't give a damn and it was obvious.
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Joined: Aug 2005
Posts: 9,970
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2005
Posts: 9,970 |
Did they say what kind of finish it is?
I would get it back and see what aftermarket finishes are available to salvage it.
You should send in a general "contact us" type email and have it directed at a different department to see if it lands in someone elses mailbox and gets attention. Maybe go to engineering to see if they will evaluate the product. Or product management instead of service.
I'm sure you will get better reaction from a different direction.
Other than that, How was the show Mrs. Lincoln?
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Joined: Feb 2001
Posts: 6,284
Campfire Tracker
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Campfire Tracker
Joined: Feb 2001
Posts: 6,284 |
Isn't the Citori Featherweight built on an aluminum alloy receiver - the discoloration would be corrosion, right? I don't know if there are any finishes that can be applied over the alloy or not. Not any help to you I'm afraid. I have had good luck with the Browning service center in Arnold MO, but that was only a one time issue - could depend on who you are dealing with. Write a letter to their corporate office and see if you get a different response. Good luck to you, Odessa
One of the sanest, surest, and most generous joys of life comes from being happy over the good fortune of others. Archibald Rutledge
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Joined: Aug 2005
Posts: 9,970
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2005
Posts: 9,970 |
If its aluminum, it will corrode into a hard case and stop. It will look terrible.
Its hard to anodize the parts after the fact and thats what the corrosion process really is (accellerated corrosion).
If they don't fis it - clean it up, degrease, and apply a laquer finish to salvage the gun.
Good luck working with browning. Ask them if these missed a silver anodize process if its aluminum.
Other than that, How was the show Mrs. Lincoln?
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Joined: Feb 2011
Posts: 57
Campfire Greenhorn
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Campfire Greenhorn
Joined: Feb 2011
Posts: 57 |
That's interesting to hear about Browning. A good friend of mine had to send one back due to the camo finish coming off and they swapped out his for a new one. Too bad you didn't get better treatment, I've always been very pleased with my Browning shotguns. I will say I've never had to send one in for service or repair though.
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Joined: Mar 2005
Posts: 11,708
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,708 |
The one time I dealt with Browning customer service they went a step above to make me happy.
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Jan 2007
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Campfire Ranger
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Campfire Ranger
Joined: Jan 2007
Posts: 20,813 |
I've come to not expect much from any of them when something breaks, and in fact the usual long wait times if it is something one uses more than a little isn't worth it.
A good smith is usually quicker and less aggravating.
laissez les bons temps rouler
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Joined: Nov 2004
Posts: 5,499
Campfire Tracker
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Campfire Tracker
Joined: Nov 2004
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I told them I was done with Browning. He said OK That was my experience with Winchester, 2003. Parent company must issue the same manual to both companies customer service.
There is no way to coexist no matter how many bumper stickers there are on Subaru bumpers!
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Joined: Apr 2009
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Campfire Tracker
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OP
Campfire Tracker
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I'm waiting on it to get back, then I'm going to take some pictures and send it to a big whig if I can figure out who one is
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