Perhaps the disloyalty to local stores is a consequence of their actions.
Neither of our arguments are easily provable, if at all. I merely offer the counter.
Nothing empirical here, but I have dealt with people who offer outstanding customer service and a willingness to make sure I am satisfied (wish I could say it was a local lady, but alas...). Anyway, even though I might buy the same goods elsewhere at a slightly cheaper price I continued to take my business to these people due to the good will they tried so hard to generate. Again, just one opinion, but pehaps others share it.
Gunnery, gunnery, gunnery. Hit the target, all else is twaddle!
