I bought a pair of 10x42 Vortex Diamondback binoculars new in October. I have used them less than 10 days and was pretty happy with them until yesterday. I was wolf hunting and noticed something inside the binoculars was rattling. I called Vortex's warranty department this morning. The said they would repair them but getting a new pair was not an option even though these have barely been used. That's fine, no more Vortex junk for me.
So Vortex said send them in, and they would repair them, and you're not happy with that? Why on earth would they give you a new pair before seeing if they could repair the ones you have?
Interesting that other companies, that would do the exact same thing, are great, but Vortex sucks for it.
I'm not a Vortex fanboy by any stretch, but people have to be reasonable.
