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Joined: Feb 2004
Posts: 10,112 Likes: 3
Campfire Outfitter
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Campfire Outfitter
Joined: Feb 2004
Posts: 10,112 Likes: 3 |
In the case of the OP we don't know how he attached the strap. many cases a split key ring is used. These are a pretty bad idea. Either use a cable tie or one of the adapt-its linked, or something similar. Actually I did ask that question: Was it the factory strap? What kind of connector is on the strap end (nylon webbing, metal ring, etc.)? And the OP answered with this: It was an after market strap. It's a plastic lanyard style hook. The kind where you can only push one way. Terrible description I know. I've seen them my whole life but don't know what the proper name of them. It looks like the adapt-its you linked are perfect for the hook the OP used.
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Joined: Jan 2005
Posts: 22,884
Campfire Ranger
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Campfire Ranger
Joined: Jan 2005
Posts: 22,884 |
If it broke, they should fit it. Period. Call them on it, and have them make it right.
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Joined: Jul 2007
Posts: 24,653 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,653 Likes: 1 |
Steve, Thanks for the tip - that's a great idea.
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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Joined: Jan 2007
Posts: 3,212
Campfire Tracker
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Campfire Tracker
Joined: Jan 2007
Posts: 3,212 |
Swarovski makes great little nylon webbing with eyelets to put through the strap anchors that are amazing.
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Joined: May 2005
Posts: 1,463
Campfire Regular
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Campfire Regular
Joined: May 2005
Posts: 1,463 |
I received my binos back from Zen-Ray today. They fixed the eyepiece but like they said, they weren't able to repair the neckstrap anchor. I'm a little disappointed since their website clearly states that they'll repair or replace ed3's. Now I know this isn't that big of a deal but to me it's false advertising. You live and you learn I guess. No, it IS a big deal. From the ZR site: If your PRIME HD, ZEN ED3, 2015 ZRS HD Binoculars or ZEN ED2 spotting scope requires service or repair, Zen-Ray will repair or replace it (even if it was your fault) for just $10, plus return shipping and handling.I'd contact ZR and ask to speak directly to Charles. Excellent advice. I'd also tell Charles that everyone at the "Campfire" is very interested in his response. His handling of this situation can make or break his brand's reputation with the outdoorsmen that frequent the forum. Dan
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Joined: Jan 2007
Posts: 3,212
Campfire Tracker
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Campfire Tracker
Joined: Jan 2007
Posts: 3,212 |
These are what all Binos should come with. ![[Linked Image]](http://i880.photobucket.com/albums/ac2/joelbiltz/DF8D4180-ADAA-4632-9A74-98DC9DBC9716_zpsf9w3h0nl.jpg) ![[Linked Image]](http://i880.photobucket.com/albums/ac2/joelbiltz/6A6B8921-D5E0-4032-BC0F-D733D8FAD71B_zpskgkvtgfw.jpg)
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Joined: Aug 2005
Posts: 28,271 Likes: 7
Campfire Ranger
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Campfire Ranger
Joined: Aug 2005
Posts: 28,271 Likes: 7 |
These are what all Binos should come with. No offense Joel, but did you miss this, several posts above?
It is irrelevant what you think. What matters is the TRUTH.
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Joined: Jan 2007
Posts: 3,212
Campfire Tracker
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Campfire Tracker
Joined: Jan 2007
Posts: 3,212 |
None taken JG. I did see that. Just giving other options.
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Joined: Dec 2007
Posts: 2,723
Campfire Regular
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Campfire Regular
Joined: Dec 2007
Posts: 2,723 |
I was about ready to order a pair of Zen Rays........I would rot in Hell before I would by a pair Now!!!!! Thanks for the Heads up.....  OP....I would accidentally drop them off the roof of a 10 story building ....And send them in again!!!!!! 
“When you eliminate the impossible, whatever remains, however improbable, must be the truth.”
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Joined: Aug 2005
Posts: 10,774
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2005
Posts: 10,774 |
Send them back in, give Zen-Ray a link to a new thread on this site and any other that your a member of stating how your tracking the warranty service of the failure of one of their products. Unfortunate you have to guilt them into standing behind their products, but I bet it will get results.
A true sportsman counts his achievements in proportion to the effort involved and fairness of the sport. - S. Pope
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Joined: Aug 2007
Posts: 19,495
Campfire Ranger
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Campfire Ranger
Joined: Aug 2007
Posts: 19,495 |
Good link. Zen-Ray needs to read this thread. And maybe provide the linked adapt-its with its binocs.
Retired cat herder.
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Joined: Dec 2004
Posts: 14,488
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2004
Posts: 14,488 |
I'd be interested in knowing whether this problem was satisfactorily resolved. I've read a lot of very complimentary comments on Zen-Ray binoculars and it sounds as though I'd be happy with the performance, but if Zen-Ray not standing behind their product I'd have to pass.
So, how did it turn out, bkmacdani?
Don't be the darkness.
America will perish while those who should be standing guard are satisfying their lusts.
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Joined: Apr 2010
Posts: 10,844
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2010
Posts: 10,844 |
Leupolds warranty looks golden right about now
Maker of the Frankenstud Sling Keeper
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Joined: Oct 2012
Posts: 56
Campfire Greenhorn
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OP
Campfire Greenhorn
Joined: Oct 2012
Posts: 56 |
I sent them back and they cleaned the eye cups (if that's what they're called). They never fixed or replaced the binos, nor did they offer a refund. I've decided to use zip ties so I'll be able to wear them around my neck. It's not the end of the world, but IMO they didn't honor their policy. You live and you learn.
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Joined: Apr 2010
Posts: 10,844
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2010
Posts: 10,844 |
So you're throwing in the towel on this?
Shame on them for not backing up their products warranty.
But imo you shouldn't allow this to just end without your warranty issue being resolved
Maker of the Frankenstud Sling Keeper
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Joined: Mar 2002
Posts: 9,130
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2002
Posts: 9,130 |
I agree...push them and then push again!!
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Joined: Sep 2004
Posts: 29,383
Campfire Ranger
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Campfire Ranger
Joined: Sep 2004
Posts: 29,383 |
No Zen Ray for me . I thought they had a decent warranty.
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Joined: Jan 2001
Posts: 21,317
Campfire Ranger
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Campfire Ranger
Joined: Jan 2001
Posts: 21,317 |
The only way to repair it is to replace it, and their warranty says they will replace if needed. I'd hold them to making good on their warranty as written.
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Joined: Dec 2004
Posts: 14,488
Campfire Outfitter
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Campfire Outfitter
Joined: Dec 2004
Posts: 14,488 |
Well, that answers MY question. Thanks, bkmcdani.
There are other outfits in the market who will honor a warranty and protect their reputations, so I guess I'll pass on Zen-Ray.
Don't be the darkness.
America will perish while those who should be standing guard are satisfying their lusts.
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Joined: Jul 2014
Posts: 16
New Member
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New Member
Joined: Jul 2014
Posts: 16 |
If they do not take care of it go to a local body shop with a good reputation, They should have a plastic repair kit that they use for bumpers might look like poop but it is strong stuff. Can also try the hardware stores but the shop techs should be able to clean the repair area up nicely.
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![[Linked Image]](http://s880.photobucket.com/user/joelbiltz/media/DF8D4180-ADAA-4632-9A74-98DC9DBC9716_zpsf9w3h0nl.jpg.html)
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