I read your FB thread. What a joke. You bought these boots directly from Hanwag as a full quality boot, not a defect or second. The soles Hanwag used on these boots are clearly defective. That's an issue to be settled between Hanwag and their supplier. Hanwag's customer relationship standard is amateurish, foolhardy and patronizing.

Hanwag owes you the cost to ship them back, plus either a refund of your original purchase price including tax and shipping or the choice of a replacement boot of equal or greater value.

Further, at this point they owe you and the rest of their customers a sincere apology.

***As a matter of full disclosure I don't know the OP from Adam.









[Linked Image]
https://www.hanwagboots.ca/production


Originally Posted by 16penny
If you put Taco Bell sauce in your ramen noodles it tastes just like poverty