Originally Posted by owenst7
Originally Posted by fish_e_o
https://www.facebook.com/hanwagcanada/posts/1087810607987997?

if you want to see how they respond to paying customers


Glad you posted that link. I left my thoughts on their customer service.

Bean counters can't see the forest through the trees. I'm sure they have some policy they're following rather than common sense showing this is costing them way more money in bad press.


Same here. Ditto on the bean counters.