Glad they replaced them. It still speaks of Hanwag's customer service of all he had to go through to get a replacement. It looks like the replacement was only made because of the facebook post...not because they understood it was the right thing to do. It should have been no questions asked, we'll replace them with the same or better for no extra $. With how easy a consumer can widely spread information related to a product/service a company needs to treat the consumer well. I own and use a pair of Hanwags, but I won't buy anymore after reading this.
