What you are looking at is broadhead tuning, it's a way to fine tune your bow. Chances of Bass Pro helping are slim.
Check if your BH are grouping, that's step 1. If they are then you dont' have other issues! It's then simple adjustments. You can usually do them more easily with rest than the knock point. And the adjustments are SMALL, like 1/32 to 1/16 of an inch. Shoot again, see what happens, repeat.
