My only experience with Burris customer service was with a 2x handgun scope that I bought out of the junk box at a pawn shop for $10. The scope had no turret covers, so I called Burris and explained the situation and offered to pay for a set of caps. The rep said he would send me a pair for free. The only issue was that the scope was gloss and the caps were matte, but it works and for $10 I am happy. The scope has held zero on a 10 inch .30 Herrett for several years.
