I've heard that about Ed from multiple sources. I've also read glowing reports of customer service, even one posted today on the 1911 forum. All that being said, Ed retired a few years ago, I'm not sure he actually goes to the shop anymore. I've emailed them at least 5-6 questions in the last 2 weeks and have received responses within 2 hours or less.
They hired John May from Wilson Combat to run Sales and maybe he has impacted their "customer experience", no clue honestly.

It's good feedback though, I always like to hear the good and the bad and yeah I really like the Kobra Carry.

Last edited by DAMARA; 06/14/19.