I received a call from someone at MRC yesterday apologizing for the situation. I was told that they are working with the dealer to make sure everyone is made whole in this fiasco. He also apologized for the troll on Facebook and assured me that he was in no way affiliated with MRC. Just thought I'd share this in the interest of full disclosure.
The disappointing part is that they have lost FAR MORE $$$'s in sales, just here on 24HCF, than it would have taken to fix your situation on the front end...
In the old days, a disgruntled customer would tell 10 of his friends. In the digital age, a disgruntled customer tells 1000 of his friends... 1,300+ page views of this negative report about MRC CS in just the past 2 days...
