I get them in print because it is hard to balance the laptop in your lap while working.
Or while on the throne in the reading room.
I'm just a boomer who likes to read paper magazines and books. I was just looking at a magazine article on a rifle and the author was describing some features on the stock. Very easy for me to flip back a page or two to look at full pics of the rifle in question............not so easy to do or even see on a small screen. I'll stick with paper thank you very much.
Only interactions I've had with their subscription department has been multiple address changes over the years for permanent and seasonal moves. When issues have been missed, sent to wrong address, or "lost" by the USPS Wolfe has always been good about sending me the missing issue.
Hope, as Phil pointed out that they're attempting, that they get the situation worked out to all y'alls satisfaction soon.
Geno