Not necessarily. Weatherby's policy is to charge for verification of the accuracy warranty. The policy came down from Mr. Weatherby. The question then becomes does the rep have the authority to override company policy and if so under what circumstance. I'm sure this situation arrises more than infrequently, especially when different shooting abilities are factored in.
What guidelines are given the representative in order to allow them to make the decision. Because without them, they have a fractured policy. Others have mentioned that Andy Weatherby is a fine guy, however this policy seems to be area that needs to be visited, in that one customer agrees and another is arrogant. The rep is then supposed to know when or guess when to override the policy, and do it without aggravating a customer. Poor policy if that is the case.
Or maybe Chip is following policy. First try to get them to pay, but if they scream, threaten and yell, then go along and we upstairs will take it from there.
Hatari:
True when Jorge is working under his military employment. However, that gives him no authority, right or privilege to be short, blunt or arrogant in his dealing with civilians.
